Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • IBRAHIM SAEED (ADDU) , 02/04/2025

    Rating:

    Excellent Service, Fast Response, Fast Shipping

  • Jamie Tickner (KOORALBYN) , 01/31/2025

    Rating:

    My go to place for parts now. Good prices and service.

  • Ayor (Ng) , 01/23/2025

    Rating:

    Overall, the service was good, but I would suggest simplifying the shipping process. Instead of requesting payment twice, it would be more convenient to have a single payment step. Specifically, don't ask for payment when the customer creates a package. Instead, bag and weigh the package first, and then request payment for shipping at that point. This adjustment would make the process more straightforward and efficient for customers.

    IMPEX JAPAN, 01/24/2025

    Thank you for your feedback. We plan to do so in the near future, thank you.

  • Y K Charith Devinda Yapa (Veyangoda) , 01/22/2025

    Rating:

    (Y)
    Very good service.

  • Nenad Suša (Novi Sad) , 01/22/2025

    Rating:

    Great job with more than fair prices.
    When I read reviews, must tell that some customers are spoiled.
    In my country you will wait spare parts from dealer 1-6 months, and you will pay 5-10 time higher price.

  • Paul Villacres (Port Chester) , 01/22/2025

    Rating:

    Excellent service and highly reliable, got all the parts I need it to make my 2023 prius have a spare tire in the car again, the cheaper carrier took 5 days to get to New York from Japan, well packed for a safe deliver, THANK YOU

  • nguyễn lạc dương (Long Bien district) , 01/22/2025

    Rating:

    Very good service.

  • MR.PHACHOK JANPETCH (Bang Yai) , 01/19/2025

    Rating:

    OK , good service
    I'd recommend.

  • Miguel Enrique villalta Daza (Piura) , 01/17/2025

    Rating:

    Good afternoon, without a doubt I recommend it, very good service and very fast arrival time, thank you. greetings

  • thibault michel (boisbriand) , 01/17/2025

    Rating:

    le service a la clientel est attentionner si vous avez besoin d'eux il font le suivi pour repondre a vos question

  • Rallage Chandima Anuradha Bandara Galkaduwa (Kandy) , 01/17/2025

    Rating:

    Your service is best based on all areas. In am totally happy with your service. Thanks.

  • Roman Jecek (Golin) , 01/17/2025

    Rating:

    Zamówienie mimo przerwy świątecznej dotarło szybko, całość dobrze spakowana. Dobry kontakt.
    Tak trzymać, nie raz wrócę do sklepu. 100% satysfakcji.

  • Deepak J (Bangalore) , 01/16/2025

    Rating:

    To be honest, I did have a few qualms on reading a few reviews on these guys. But, I must say I was pleasantly surprised after picking up parts for my CB 750. The parts have arrived, the shipment was seamless and absolutely no need for any human interaction. It takes a bit to understand how it works, but once understood very seamless!

    The only issue, if one can call it that, is that the availability of spares is known only after making the payment. I may add here, that some of the spares I had ordered were unavailable and the money was promptly credited to my account!

    I am glad I found you guys and shall definitely recommend you to my friends here in India.

    Cheers!

  • Syafie (Singapore) , 01/15/2025

    Rating:

    Website is easily to be use. Delivery is also fast. Received all the items i ordered. Satisfied!

  • Robert Svečnjak , 01/08/2025

    Rating:

    You are the best! Greetings!

  • spiros aravantinos (LIXURI KEFALONIAS GREECE) , 12/30/2024

    Rating:

    Shipment No. 304302 .
    You sent me a message that my order was delivered to me!!!!!!!. From the tracking number, I see that it was delivered to TAIWAN!!!!!!!!!!!.You are making a very big mistake !!!!!!. Absolutely nothing was delivered to me ???. The address is in GREECE and not in TAIWAN!!!!!!!!!.I hope it, deliver to me so I can give you positive feedback. If that doesn't happen ,REFUND

    IMPEX JAPAN, 01/06/2025

    Sorry for the inconvenience! We added another tracking number by mistake. Your package wasn't sent yet, it will be shipped as soon as possible

  • Georges YON (Miquelon-Langlade) , 12/24/2024

    Rating:

    OEM parts, great choice
    good communication and attractive prices
    i do recommand

  • CARL BORG CROCKFORD (MALTA) , 12/23/2024

    Rating:

    very easy to search for spare part's very comfortable for my outboard top *****

  • Bjarte Fenes (VESTFOSSEN) , 12/21/2024

    Rating:

    I ordered and paid for 10 items. But only 4 were available. I was given the choice to cancel or buy the 4 items.
    So I chose to buy the 4 items.
    From ordering to receiving the package it took about 3 weeks.
    The money that I had was refunded to my credit card.
    Cheap items, but the shipping was a bit expensive. (Especially for the 4 items I ordered)
    If they had all the items I ordered, I would have given them 5 stars✴️✴️✴️✴️✴️
    No problems at all 😃

  • Robin Easton (Phnom Penh) , 12/21/2024

    Rating:

    Simple ordering & prompt and efficient delivery.