Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • scgjtn (New Taipei City) , 03/10/2024

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    I tried to repair my 26 year old YAMAHA motorcycle but some parts are no longer produced .
    But very lucky I can find it from IMPEX. This is my first time buying from this site and I am very satisfied. I definitely all future purchases will be from IMPEX if needed.

  • Peter J Barry (Falmouth, USA) , 03/07/2024

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    I recommend you never do business with them.

    Horrible business model for the consumer; do not use.

    You must pay for an item immediately by putting money in their account; then they find out if they can get it for you. Three separate times, I have ordered items from $500-$1100 dollars and a day or two later they tell me it is out of production. My money has sat in their account while I waited for them to process 2 partial orders.

    Their customer service does not respond directly to specific questions; just rote responses.

    If they provide hard to locate items; I can accept the process and delays. But they do not, these are common items taking too long.

    IMPEX JAPAN, 03/08/2024

    You should read all information on the site before order
    Sometimes, the order may be suspended (order’s status changes to «Suspended») , due to the following reasons:

    VIN / frame / chassis No. required
    A maker requested this information to fulfill the order. You should provide this information to us.

    Possible delay in delivery
    A maker has no item you have ordered in stock at the moment, so the order processing period may take more time than usually. You have to choose either to agree and wait for the order, or to cancel it.

    Changes in item`s quantity
    A maker has not sufficient amount of item`s in stock to complete the order; you will have an option to buy fewer quantity.

    Changes of part number
    A maker has changed the part number for the item you ordered. Please note that initial number can be divided into some new numbers for the item`s components (i.e. in case of an assembly).

    Changes in item`s price
    We are making our best to keep our parts database up-to-date; although, changes in price of the item you have ordered due to a maker`s changes of price are still possible (quite rarely).

    If the order was suspended, you have two options: to agree with the changes (provide required information) or cancel the order, partly or in full. In case of cancellation, the payment will be deposit in your balance. You can use it for new orders or ask for refund.

    Detailed instruction on suspended order is available at the order page.

    In some cases, an order may be canceled for reasons beyond our responsibility (discontinued, out of production, etc.). In case of cancellation of the order, its cost is refunded to your account. Next, you can ask for refund.

  • Wyatt hussin (Singapore) , 02/24/2024

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    Very satisfied with the service rendered from impex Japan. Items arrived in good condition. Shipping was reasonable and fast. Will definitely order more parts from Impex. Thumbs up!!

  • Kenneth Saumure (Calgary) , 02/14/2024

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    I restore vintage bikes - mostly Yamaha. So difficult these days finding NOS/OEM parts and dealing with vendors who hoard parts and charge excessively for basic stuff. I was able to find hundreds of small NOS parts (mostly fasteners, grommets & collars) for my 1987 FZR1000 restoration at about half the price as any other competitor out there. The parts were shipped DHL Express for a very reasonable cost and went from Japan to Calgary in 4 days. Package was well handled and I got everything I needed. Will be ordering from IMPEX Japan again and will make it my go-to/first stop shop from now on.

  • AFIAN ZUHAIRI BIN MOHD ZULKIFLY (Sungai Petani) , 02/13/2024

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    This is my first time using IMPEX JAPAN and it did not dissapoint abit. Im happy with how easy the process of payment when buying an item. The shipment almost took 2 weeks by EMS post and package was still intact and secure. I will definitely use this site again to buy my motorcycle parts. Thank you IMPEX JAPAN.

  • Gintars Sperlins (Liepaja, Latvia) , 02/06/2024

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    Super kompānija, ar kuru man bija pirmā sadarbība. Esmu priecīgs ka viss noritēja veiksmīgi bija daudz lietas kuras nesapratu un grūti bija uzticēties pirmai reizei. Uz veikalu prece principā atnāk 4 darba dienas, kas nozīme reāli ap nedēļu būtu jāgaida, lai sakomplektētu. Un tālāk ar tevi saziņas pārstāvis kurš ir nosvēris sūtījumu un prasa naudas summu par atsutisanu uz Tavu valsti. Tas viss atkarīgs no svara kurš Tev būtu izdevīgāks. Mana gadījumā izvēlējos lētāko, un sūtījums kopējais laiks pagāja 24.01.24 tika veikts sūtījums un šodien saņemu 7.02.24. Piegādā ar fedex pie māju durvīm piegādā paciņu. Detaļas visas oem iepakojumos un teiktu tā super iesaku citiem.

  • Haim (Jerusalem) , 02/06/2024

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    It's my first time I'm purchasing something from Impex Japan.
    Very easy to ordering process and parts selection, I had complete shipping payment after order was ready.
    The box itself was a little damaged but items inside were intact.
    Sent very fast by EMS post and arrived after 2 weeks with no tax payment, I'm very happy with this company!
    Will surely order again.

  • Renato Brucci (Carpi) , 02/02/2024

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    Semplicemente perfetto , è stato il mio primo ordine presso IMPEX , sono molto contento per il lavoro svolto e per questo continuerò ad acquistare
    presso di voi. Ottimo Lavoro Ragazzi✌️

  • Márcio Viveiros (Funchal) , 01/26/2024

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    First time i purchase something from Impex Japan.
    Good communication regarding refund. Fast post , very happy

  • Levan Sumbadze (Tbilisi) , 01/18/2024

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    I have been working with Impex Japan for 5 years already and had never had any issues.
    Customer service is very effective. I have bought about 20 new and used parts and all were as expected.

  • Tihomir Kolev (Varna) , 01/17/2024

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    This is my first time buying from this site and I am very satisfied.Everything is very well organized and definitely all future purchases will be from IMPEX.
    GOOD LUCK IMPEX.

  • Michael Boston KESS6227 (MIAMI) , 01/17/2024

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    I love shopping on this site. That's the place for finding the " hard to get" parts. I also love the "used parts" option. They are very much responsive to email messages and that's a plus for me. Once your order is delivered to their warehouse and shipping is paid, your package arrives within days....super fast. I usually use FedEx priority and they haven't disappoint. I will surely continue shopping here.

  • Mahilal Narangoda (Gampaha) , 01/15/2024

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    This is very help full service to find genuine spares to my jeep. The lead time of Impex is fantastic and thanks all to your great job.

  • Wilson L. (Los Angeles, CA, USA) , 01/07/2024

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    Very happy with my parts purchases. I will definitely buy from your company again!

  • Jani Keckman (Finland) , 01/06/2024

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    Good job! Little long handle time from order to shipment, but everything else was great.

  • Ali Mansouri (Sharjeh) , 01/04/2024

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    I experienced my best purchases with the IMPEX website
    The best in the world, original parts, fast delivery and very good support team
    The IMPEX website has become a part of my life and I have placed more than 10,000 dollars in orders so far and I have always been satisfied
    Hoping for more business and purchases from IMPEX

  • Heriberto Huizar (Chula Vista / San Diego California) , 01/03/2024

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    Great Service! - I've bought many parts both big and small for our Toyota/Lexus vehicles. Prices have been incredibly affordable and easily accessible . Highly recommended for anyone needing parts. I have been able to do much more work on my cars after discovering IMPEX and ordering genuine OEM parts. Thank you guys/gals for the incredible work and business you run. Highly recommended to anyone!

    -Eddie
    San Diego, CA

  • Mike (DUNCHURCH) , 01/02/2024

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    Amazing service. Ordered part before Christmas to be shipped to Canada, and it arrived today. Very fast service, especially considering the Christmas and New Years break. Also received a notice that the original shipping quote that I paid came in lower and was refunded the difference immediately.

    Highly recommend this company and will do business with them again.

    Thanks Impex Japan

  • Carlos Henrique Bchara Scalassara (Orlando) , 01/02/2024

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    Great!!!

  • Rooslan Pishets (Rishon Le Zion) , 01/02/2024

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    I’m always order on IMPEX JAPAN web and I’m very satisfied but last delivery took long time. The items that I ordered were exactly what I needed. Thanks