Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

Write a review

  • Dan Englund (Bjursås) , 09/25/2024

    Rating:

    Delivered my Tohatsu spare parts promptly in full at a great price.
    All OEM parts as well.

  • nguyễn lạc dương (Quận Long Biên) , 09/25/2024

    Rating:

    I am very satisfied with your service. I do not care much about the shipping cost, because the prices of the items are also cheap. Thanks !

  • Dave Kwok (Singapore) , 09/18/2024

    Rating:

    Great place to look for Honda Parts. Reasonable price and shipping fee.
    Fast delivery too... Thanks

  • peter h (Run O Waters) , 09/15/2024

    Rating:

    No rating would describe the survice i recieved from IMPEX, they took my money and delivered absolutely nothing. Did not even provide a refund. The website stated that the parts were available but when they done their search they were no longer available.

    IMPEX JAPAN, 09/17/2024

    You didn't want to pay for shipping, so we didn't send you anything.

  • Gilberto Grueso (fort lauderdale) , 09/13/2024

    Rating:

    The best play for buying parts for japannese motorcycles, fasts shipping, perfect fit, great prices, good communication, you are the best guys.

  • Reilly Kane (Halifax) , 09/13/2024

    Rating:

    Amazing service! Had some issues with payment (my own fault) and they helped with that as well. Parts received and exactly what I wanted, and saved a few hundred dollars while I was at it! Thank you!!

  • Scott Barlow (Kununurra. Western Australia) , 09/13/2024

    Rating:

    Very happy with the service. Take 2 weeks normally these days until in stock. Almost every time their has been extra payment for parts and freight which I don"t mind. Put it this way it is a hell of a lot cheaper than suppliers in Australia. Keep up the good work guys very happy.

  • Wahyu Budiono (CILACAP) , 09/12/2024

    Rating:

    Fast shipping

  • Karl Othen (Bangkok) , 09/10/2024

    Rating:

    First class service!
    Once I worked out how to navigate this site, all went smothly.
    Their tracking page took a bit of figuring out (to be found in "ballance history" and click on the order number of the postage payment)
    Parts were all genuine Honda parts and at almost 1/4 of the price of CMSNL Europe!
    Delivery was quick, I believe it was my own fault that the parts took a week or two to become "in stock" because I didn't know how to place multiple orders of just 10 parts. Anyway, they did their job well and shipped out my 47 part order in one well packed box. I had to pay taxes and import duty, which is normal.

  • Mark Shufelt (Salem NH USA) , 09/02/2024

    Rating:

    Great source for Honda Parts....Great pricing and reasonable shipping charges. Have placed over 15 large orders and every order has been great.

  • saeid azadi (Tehran) , 08/24/2024

    Rating:

    good quality,reasonable price,fast delivery

  • Sebastian (Sibiu) , 08/23/2024

    Rating:

    Got some obscure Suzuki car parts from impex. Overall good prices and experience. Shipping was a bit longer, but not their fault.
    I'd like to extend my thanks and hope to come back again.
    Sometimes when you can't find parts locally or not willing to pay double prices, it's better to buy directly from Japan. Rest assured, you are invaluable among auto & moto fans worldwide.
    One sugegstion: Is it possible to change the shipping calculator to automatically update the price based on cart, and to setup a preffered default currency?

    IMPEX JAPAN, 08/26/2024

    Thank you for your feedback. We will definitely take your suggestions into consideration.

  • tom he (wenzhou) , 08/21/2024

    Rating:

    good quality,reasonable price,fast delivery

  • Gsan , 08/11/2024

    Rating:

    Item received in good condition. This is 2nd time purchased item from here. Thanks.

  • E T (Australia) , 08/09/2024

    Rating:

    Parts are generally well priced, however would not recommend ordering here if you're in any sort of hurry. Approx. 4 weeks since I placed 3 orders, 2 have shipped however one still has not, and along the way, several items have been cancelled due to delays and I've had to order elsewhere. The parts I've ordered elsewhere were received about a week after ordering.
    Wouldn't recommend Impex after this experience.

    IMPEX JAPAN, 08/09/2024

    We are sorry that this was your experience! This is not the kind of service that we pride ourselves and we definitely would like to further review this issues.

  • Michal Roman (Prešov) , 08/06/2024

    Rating:

    To be honest, I really dont know how that shipping calculator works. Especially when I dont know dimmensions and weight of package when I am ordering. Propably best way is set everything to zero and wait for package dimmensions. :)

    Other then that... everything was perfect. From comunication to delivery.

    Shippment from Japan takes some time. Especially when it is travelling half around world.

    Conclusion: Five star rating. :)

    IMPEX JAPAN, 08/07/2024

    Thank you for your feedback. We are planning to change the shipping calculation system in the near future.

  • Tadeo Saavedra Monroy (Querétaro - México) , 08/03/2024

    Rating:

    Las distribuidoras Yamaha de la región me daban un estimado de entrega de las piezas que requería de 30-90 días previa cotización y pago.

    Con Impex obtuve mis refacciones en 15 días sin ningún contratiempo desde el otro lado del mundo. A pesar de que el proceso de compra es muy diferente a colocar en el carrito pagar y ya, los pasos están documentados en el sitio. Las ayudas para identificar el vehículo y sus partes originales son estupendas, estoy muy satisfecho con el servicio y precios, volvería a comprar a IMPEX JAPAN sin duda. Aquí encontré piezas casi imposibles de conseguir de mi estimada YAMAHA XJR1300 año 2003!!

  • Ahmed (Addu City) , 08/03/2024

    Rating:

    It was clockwork.

  • ABDOOL KURIM SHAMEEM (PHOENIX, MAURITIUS) , 07/31/2024

    Rating:

    Hi. I received my order today...well packed... original item.
    Thanks to the team.

  • Y K Charith Devinda Yapa (Veyangoda) , 07/31/2024

    Rating:

    Received. Thanks :)