Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

Write a review

  • Tsutsol Oleh Viktorovich (Wilmington) , 07/25/2024

    Rating:

    Good work. Thanks

  • Azlan Abdul Gani (Shah Alam) , 07/24/2024

    Rating:

    it was great deal, item received in good condition.

  • Michel Ishac (Batroun District) , 07/23/2024

    Rating:

    Outstanding service and highly professional team

  • MARIO PANZERI - Italy (Suello - Milano - Italy) , 07/23/2024

    Rating:

    Thanks from me and my Yamaha XT 600.
    IMPEX Japan for quality genuine Yamaha parts.
    Congratulations for your service.

    Bye

  • Jakub (Częstochowa) , 07/23/2024

    Rating:

    This is really ridiculous!! I dont know if those positive comments below are fake or not (I believe they are) but I placed an order 7th of july (bought some small gsxr motorcycle parts, no big deal in the terms of such long process time, my order can be packed within 1 business day by 1 person), right now we got 23rd day of a month and order status got frozen in "awaiting shipment" since 7th of july. Impex told me that I have to wait... because they got so much goods in order to send, totally understandable, but hey, as a customer I expect at least being informed beforehand about possible delay and determine possible timespan of that. Keep in mind that we are currently in the middle of a motorcycle season (here in Poland), and I still dont know when I will get couple of washers/bolts and orings in order to ride again, thank u so much IMPEX, im freaking out.

    IMPEX JAPAN, 07/24/2024

    We are sorry that this was your experience! This is not the kind of service that we pride ourselves and we definitely would like to further review this issues. In this case, we really deserved such feedback. Your shipment was collected and processed a long time ago, on the same day when our manager wrote to you, but was not sent due to a technical failure. We gave you a discount on the surcharge and your shipment was sent out immediately. Sorry for the inconvenience!

  • Tihomir Kolev (Varna) , 07/23/2024

    Rating:

    Thank you very much for the delivery.
    impex Japan are the best.

  • Amir ayash (Aderret) , 07/22/2024

    Rating:

    Very good

  • tony (Dublin, Ireland) , 07/22/2024

    Rating:

    Impex are the best for parts/prices,over 40 orders containing hundreds of bike parts and all received in perfect condition.thank you impex Japan.......

  • Alisher (Almaty) , 07/22/2024

    Rating:

    I have been using this website for a while and have ordered multiple parts from it. The parts were always delivered to my destination without any issues, which I appreciate.

    However, one area that could be improved is:
    Provide an estimated arrival time for the parts to the warehouse in Japan once the order is placed.

    Currently, the order status simply shows "processing," and as a customer, there is no clear indication of when the items will arrive at the warehouse and be forwarded by an international courier to the requested location.

    Providing this information would greatly enhance the overall customer experience.

    Thank you

    IMPEX JAPAN, 07/24/2024

    Thank you very much for your feedback. We understand that it is very inconvenient for customers that they cannot track the process of parts moving. We would like to be able to inform delivery times, but we cannot always do this accurately because information from the manufacturer does not always arrive on time.

  • YOSSEF TENENBAUM (RISHON LE ZION) , 07/21/2024

    Rating:

    Hello
    I have already purchased close to 100 items, most of them marine engine parts, the service is excellent, the prices are very reasonable, I will purchase again in the future, there is only one note, many parts are shown in the catalog, but in fact they are not in stock.
    In my opinion, if it can be stated in the catalog, that would be great.

  • Or Hoter Ishay (Kiryat Bialik) , 07/19/2024

    Rating:

    Very good store, items are well packed and arrived quite fast.
    All original and new parts.

  • Kam Loong Hoh (Kuala Lumpur) , 07/18/2024

    Rating:

    My repeated purchase from IMPEX Japan for quality genuine Honda parts. The webpage provided with parts catalogue for no frills part order. Parts delivered to me within expected lead time. Thanks for your various shipping method & reasonable shipping cost. Kudos to IMPEX parts department and shipping team.

  • KIM (korea) , 07/17/2024

    Rating:

    훌륭한 품질, 호환성에 문제가 없습니다.

  • Adam Jarman (Cardiff) , 07/15/2024

    Rating:

    Did leave a review about mirrors that I bought being the wrong ones. I will admit that I had been given the wrong information by someone from the members club who gave me the wrong information Impex did supply the correct version of the mirror. I was surprised when I was told they were the wrong ones as everything I have had from you before has been perfect, so I apologise about the review and feel free to remove it, I have tried to do that myself but can not nor can I edit it. It was my mistake due to listening to someone who should have known rather than trusting yourselves.

  • Krzysztof Marszał (Barcin) , 07/13/2024

    Rating:

    System zamówienia i płatności do zaakceptowania . Wysyłka opłacona i później cisza . Status oczekuje na wysyłkę . Zero informacji na Email .

    IMPEX JAPAN, 07/15/2024

    You got all messages from us about your order processing. Now it is going to be packed and shipped. Check your mail carefully

  • Hasan eisa Ali alobeidli (AbuDhabi) , 07/12/2024

    Rating:

    Actually I was waiting for the items near to one month and it was so slow and hard to come to UAE and also you didn’t mention there is costume we have to pay it when it will arrive to UAE I payed 530 dirhams
    It was first time I order form your side and it will be last time I will never order again and I don’t let any of my friends to order from your side
    I write this thing from real
    Thank you for everything

    IMPEX JAPAN, 07/15/2024

    Customs clearance
    Customs clearance procedures, as well as tax-free allowance, vary upon a recipient`s country. Please check it prior to making order.

    Attention: IMPEX JAPAN Co. Ltd. is not responsible for any import tax, duties or other charges due to import laws at the destination country. The customer is fully responsible to comply with and pay any local import taxes, customs charges or any additional payments required thereafter. Please contact your local postal service or customs office to consult about import rules and limitations before making payment. IMPEX JAPAN Co. Ltd. will not refund any unexpected shipping charges, any fees, taxes or duties required for customs clearance. Please note that IMPEX JAPAN Co. Ltd. will not refund payments if orders are returned due to being rejected by customs officials at the destination country.

  • Adam Jarman (Cardiff) , 07/12/2024

    Rating:

    I have used this site a couple of times and have been very happy with the products, my latest order however was not such a good experience. I ordered a pair of mirrors for my XJR1200 and had a message saying that there was an issue with the parts and to supply my VIN number "Estimated delivery: unknown, item will be produced by special order. Please note the order cancellation will not be accepted."
    So as the order cancellation will not be accepted I supplied the IN and today I had the delivery the mirrors look and feel a quality product HOWEVER they are not the right mirror the stem is too long and it it the type wit the "knuckle" where as the correct part should be shorter and have a single solid bar that the mirror mounts onto. This is one issue with ordering from Japan it would no doubt cost a lot to return the item if this could be arranged. No I have not tried it feels like it would be just too much hassle. The mirrors are (or at least it states on the box) Yamaha original parts, so looks like it is back to eBay looking for original items. A Shame as everything else I have ordered has been correct.

  • SAMUEL VIDAL ANTONIO (São Paulo) , 07/12/2024

    Rating:

    Ótimo nota 10

  • Mutaz (Jeddah) , 07/08/2024

    Rating:

    This is my frist time buying from impex japan they are the best! Great price 100% i recommend buying from impex japan and i Really appreciate the work done by all the staff of Impex Japan.

    Too much much love for the japanese people.

  • MURAT SÖKEL (Istanbul) , 07/07/2024

    Rating:

    The entire shopping process went quickly. I was informed at every stage. They also helped me a lot in solving the problems I had at customs. In short, I am very satisfied