Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • Paul D (USA) , 05/17/2024

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    I just want to thank the entire IMPEX crew for doing an OUTSTANDING job in obtaining and shipping some "very hard to get" Toyota/Lexus parts that I have needed for the restoration of my 2001 LX470. Other international providers have been unable to aquire the requested items, or have been unable to ship them in a timely fashion. IMPEX has been EXCEPTIONAL!
    THANK YOU TO ALL!!!

  • Adamos Vasiliou (Annapolis) , 05/16/2024

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    I placed an order April 29 and received a message that an idem I ordered it is not available but does not allow me to cancel it. I request an ETA of my order and I have not received any answer. You don't know if idem is available until you order it then does not allow you to cancel it.
    The following is the message I received.

    "Estimated delivery: unknown, item will be produced by special order. Please note the order cancellation will not be accepted"

    If idem it is not available you must asked the customer if he like to continue and wait for the order or cancel it.

    IMPEX JAPAN, 05/17/2024

    The order was suspended due to the RTA and you were asked about would you like to wait or not. If your order is suspended, you can cancel it. Please read ALL information on the website, or in the message we sending you!

  • Wesley Carlini (Very far away) , 05/15/2024

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    I am very satisfied with my first experience with the site, I found things here that cannot be found. at fair prices. With a very reliable and generous service. I will continue to order and purchase from here without a doubt and have already recommended the site to friends and family. Thank you very much! With great appreciation!

  • Sujarwo (SURABAYA) , 05/14/2024

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    I feel the service is taking longer than before, hopefully in the future it can be improved, thanks

    IMPEX JAPAN, 05/15/2024

    Sorry for the inconvenience! There is some delay with parts arriving due to the holidays.

  • Burak Soganci (Nogent-sur-Oise) , 05/10/2024

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    J’ai bien reçu toute est ok tout est d’origine je recommande envoie soigner et rapide je viens de Paris il n’ya pas eu de problème ni douaniers ni transport juste le moyen de paye est un peu compliqué a comprendre mais sinon sa apprend vite je recommande merci a l’équipe IMPEX JAPAN

  • jason salguero marchena (Costarica) , 05/08/2024

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    Los aprecio mucho ..los repuestos me llegaron en buen estado ,los fecilito por su gran trabajo chicos de impex..saludos jason desde COSTARICA

  • Fernando David Poma (Cordoba capital) , 05/02/2024

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    16th time I ordered bike parts with Impex!! from 2020....If you need OEM japanese parts for your Bike, Honda Kawasaki Suzuki..Great and fast job from Impex Japan! Thanks..Highly recomended!!

  • Rajneesh Mungra (Mauritius) , 04/27/2024

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    I have ordered a couple of times from the IMPEX JAPAN online store and appreciate their prompt service.

  • Robert Svečnjak (Lepoglava) , 04/26/2024

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    I have bought a lot of things from the IMPEX JAPAN online store and without a doubt THEY ARE THE BEST!!

  • Jocelyn Beaupre (Senneterre) , 04/26/2024

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    Thank you for your quick and delivery with knock out pricing.Thanks Again..

  • J De Guzman (Scarborough) , 04/24/2024

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    ubeatable price for oem parts indeed .Impex japan have my 5 star for having an oem parts and shipping so fast to canada for only 3 business days. However the processing time from getting it into in stock status to awaiting for shipment and to actually being ship will take atleast 8 business days and once you pay for shipment there's a tendency that will require additional payment due to packaging which is understandable and they clearly mention that I just hope they could improve on that part.

    overall im satisfied with my purchase and will be ordering again in the future

    IMPEX JAPAN, 04/25/2024

    Sorry for the delay! We will try to make our service better

  • DF (Abbotsford) , 04/22/2024

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    I am completely disappointment at the way IMPEX JAPAN chooses to do business.
    They advertise items as being in stock, accept payment for these items, then days later tell you the item is unavailable.
    On top of that they want addition payment for the remainder of a order for shipping.
    All this without once addressing the possibility of a refund for the items they said they had and took payment for.
    Additionally you will notice there is no "contact" or "customer service" information on their site.
    No way to contact them.
    I will be sure to look elsewhere for my needs.

    IMPEX JAPAN, 04/23/2024

    We never declare products on the website as being in stock; on the contrary, we always say that we will see availability only after ordering. The website has a complete description of the refund procedure. The site also has a message system through which you can always contact us and receive a response as soon as possible. If you had read all the information on the website before ordering, these questions would not have arisen.

  • glendon peters (miami) , 04/20/2024

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    Hi am disappointed re the cost of shipping my parts to me seeing that the shipping cost is 4 times more than the cost I rather forget and cut my losses

    IMPEX JAPAN, 04/22/2024

    Your package is a quite big. If you chose EMS, the shipping cost will be cheaper. Please contact our shipping department

  • Kam Loong Hoh (Kuala Lumpur) , 04/19/2024

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    Excellent service from IMPEX JAPAN team with prompt responses from Parts department. Parts received within short lead time. Will buy again. Thank you.

  • Hamad Said Ahmad (Sakhnin) , 04/18/2024

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    This is the best store ever, thank you IMPEX.
    fast shipping, all the parts is OEM..
    Prices is fair enough.
    Keep it this way IMPEX.
    I will love to deal with you again..

  • Shahar avrahamov (Rishon le zion) , 04/11/2024

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    Great prices and fast shipping.
    Good product.
    Thanks.

  • Tsutsol Oleh Viktorovich (Wilmington) , 04/11/2024

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    Good work. Thanks

  • Piotr Olak (Piaseczno) , 04/09/2024

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    Jestem bardzo zadowolony z zakupów.
    Bardzo szybka przesyłka, świetnie zapakowana..
    Polecam

  • A&W bkk (Bangkok) , 03/31/2024

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    Very Fast Shipping and very secure packaging.
    Thank you impex japan. Great job.

  • BOHANEE RAVIRASINGH (GRAND GAUBE) , 03/31/2024

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    BEST SITE , VERY good packing , fast int shipping , Thanks a lot .