Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • J De Guzman (Scarborough) , 04/24/2024

    Rating:

    ubeatable price for oem parts indeed .Impex japan have my 5 star for having an oem parts and shipping so fast to canada for only 3 business days. However the processing time from getting it into in stock status to awaiting for shipment and to actually being ship will take atleast 8 business days and once you pay for shipment there's a tendency that will require additional payment due to packaging which is understandable and they clearly mention that I just hope they could improve on that part.

    overall im satisfied with my purchase and will be ordering again in the future

    IMPEX JAPAN, 04/25/2024

    Sorry for the delay! We will try to make our service better

  • DF (Abbotsford) , 04/22/2024

    Rating:

    I am completely disappointment at the way IMPEX JAPAN chooses to do business.
    They advertise items as being in stock, accept payment for these items, then days later tell you the item is unavailable.
    On top of that they want addition payment for the remainder of a order for shipping.
    All this without once addressing the possibility of a refund for the items they said they had and took payment for.
    Additionally you will notice there is no "contact" or "customer service" information on their site.
    No way to contact them.
    I will be sure to look elsewhere for my needs.

    IMPEX JAPAN, 04/23/2024

    We never declare products on the website as being in stock; on the contrary, we always say that we will see availability only after ordering. The website has a complete description of the refund procedure. The site also has a message system through which you can always contact us and receive a response as soon as possible. If you had read all the information on the website before ordering, these questions would not have arisen.

  • glendon peters (miami) , 04/20/2024

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    Hi am disappointed re the cost of shipping my parts to me seeing that the shipping cost is 4 times more than the cost I rather forget and cut my losses

    IMPEX JAPAN, 04/22/2024

    Your package is a quite big. If you chose EMS, the shipping cost will be cheaper. Please contact our shipping department

  • Kam Loong Hoh (Kuala Lumpur) , 04/19/2024

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    Excellent service from IMPEX JAPAN team with prompt responses from Parts department. Parts received within short lead time. Will buy again. Thank you.

  • Hamad Said Ahmad (Sakhnin) , 04/18/2024

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    This is the best store ever, thank you IMPEX.
    fast shipping, all the parts is OEM..
    Prices is fair enough.
    Keep it this way IMPEX.
    I will love to deal with you again..

  • Shahar avrahamov (Rishon le zion) , 04/11/2024

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    Great prices and fast shipping.
    Good product.
    Thanks.

  • Tsutsol Oleh Viktorovich (Wilmington) , 04/11/2024

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    Good work. Thanks

  • Piotr Olak (Piaseczno) , 04/09/2024

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    Jestem bardzo zadowolony z zakupów.
    Bardzo szybka przesyłka, świetnie zapakowana..
    Polecam

  • A&W bkk (Bangkok) , 03/31/2024

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    Very Fast Shipping and very secure packaging.
    Thank you impex japan. Great job.

  • BOHANEE RAVIRASINGH (GRAND GAUBE) , 03/31/2024

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    BEST SITE , VERY good packing , fast int shipping , Thanks a lot .

  • Edson alferes (Manaus) , 03/29/2024

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    Chegou tudo . Mas gostaria que o site trocasse a transportadora do Brasil ...pois e o correio e pra região amazônica e péssimo o serviço ....e em questão das peças achei diferente da original as duas válvulas de retenção,pois a que veio foi de plástico e a original e de metal

    IMPEX JAPAN, 03/29/2024

    Thank you for your feedback.
    Unfortunately, we have no choice, only EMS is possible from Japan to Brazil.
    As for material change- the makers often does this to make production easier and cheaper. If you want to clarify, please write a message

  • Don (Bangkok) , 03/26/2024

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    The best site on this earth.

  • Oren Argaman (Nes Ziyonna) , 03/21/2024

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    Best Toyota parts source ever!

  • Piotr (Warsaw) , 03/20/2024

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    I will say that I am impressed by the availability of parts and contact. Fast shipping it was my first time and I think it won't be the last. I highly recommend it!!

  • Geoff Bridge (Pukekohe) , 03/18/2024

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    Thanks to the team. Good quality parts and quite simple once the process is understood.

  • Rafi (Israel) , 03/17/2024

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    genuine spare SUZUKI parts
    good packaging

    Fast shipping = 1 week shipping from japan to Israel(EMS)
    I recommend

  • ISIDRO DOMINGUEZ SANCHEZ (Mexico City) , 03/15/2024

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    I am impressed with the service.
    Being at the other side of the world i was bit hesitating in ordering from Impex, but after 3 shipment received, i must say that i am please with all my purchases, all parts original.

  • CHEVALERIAS Guy (DOUARNENEZ) , 03/13/2024

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    je suis très satisfait de ce site. Plusieurs commandes et aucun problème!
    Merci

  • Ercan Yıldırım (Ankara) , 03/11/2024

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    Thx.

  • Saad (Phoenix, USA) , 03/10/2024

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    Awesome. Keep up the good work.