Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • Lewis (Taiwan) , 06/17/2025

    Rating:

    An inefficient shopping experience
    Placed order on 5/20
    Received a letter on 5/26 informing me of price changes and I paid within a few minutes
    Received a letter on 6/5 informing me that the parts were ready so I paid the shipping fee
    Received a letter on 6/12 informing me of shipping price changes and I paid the difference
    Fortunately, it was sent out on 6/12 by EMS and received in just 4 days
    So it took almost 4 weeks from 5/20 to 6/16…

    IMPEX JAPAN, 06/17/2025

    These are normal order processing times after major holidays, when a large number of orders and shipments accumulate for processing.

  • Kwai Wing (Hongkong) , 06/12/2025

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    The delivery speed needs to be improved. I have been waiting for four days and it has not been delivered yet. It is really urgent. Maybe there is a shortage of manpower. However, it is still a good choice to buy parts.

    IMPEX JAPAN, 06/13/2025

    Sorry for the inconvenience!
    We currently have a high volume of packages to process. We appreciate your patience and assure you that we are doing our best to fulfill your order as quickly as possible.

  • Frank Sumner (Gloucester, UK) , 06/10/2025

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    Just received OEM Honda fork springs for my 1990 ST1100. These things are impossible to get in Europe. This was my first time with you, but it certainly won't be the last. Many thanks!

  • Vincent Chen (Taoyuan) , 06/10/2025

    Rating:

    This packages arrived only 3 days after shipped, but it stayed in shipping dept around ONE week after shipment fee cleared.

    Would suggest to improve processing efficiency, thanks

    IMPEX JAPAN, 06/10/2025

    Sorry for the inconvenience!
    We currently have a high volume of packages to process. We appreciate your patience and assure you that we are doing our best to fulfill your order as quickly as possible.

  • Крушевский Евгений Геннадьевич (Barenthburg) , 06/03/2025

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    Всё отлично!
    Зап.части- что нужно.
    Имеется не большая волокита с организацией отправки, но это не беда.
    Спасибо.

  • Alexandre (France) , 06/03/2025

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    Impex, you are the best, there is nothing more to say!

  • Sidorenko Stanislav (Ukraine) , 05/30/2025

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    I bought exactly the spare parts I needed for maintenance.
    Everything is high quality and fast, I recommend Impex Japan.

  • Robert Svečnjak (Lepoglava) , 05/28/2025

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    Excellent! I recommend it to everyone.

  • Paul Davis (Port Augusta) , 05/23/2025

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    Highly recommended

  • dymo (Phnom Penh) , 05/22/2025

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    Recommended parts site.

  • Wahyu Budiono (CILACAP) , 05/20/2025

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    Recommended part store A+++

  • Carlos Henrique Bchara Scalassara (Orlando) , 05/14/2025

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    Always happy buying with IMPEX

    Keep up the good work

  • Shain Dylan Divakarage (Horana) , 05/04/2025

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    First and foremost I need to thank the IMPEX Japan Team for the excellent work they've done to deliver me the parts I Ordered , which were in good condition.

    I'm quite confident that I could recommend IMPEX Japan for any one who seeks for automobile solutions. (specially spare parts)

    IMPEX please continue and keep improving on the good work.
    Much appreciated.,
    Regds., Shain.
    cc. Pix attached on the last shipment received.

  • Malcolm Darragh (Wedgefield) , 04/30/2025

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    I,ll Have been with you's a Year In July & Have Placed Many orders , The Service is Fantastic & Supply of Parts " Outstanding" . I Have Accounts all over the World with Manufacturers & Dont get the service or Turn around Times You Constanly Provide .. Well done & Keep up the Fantastic Service
    Kind Regards Mal Darragh
    Manager..

  • Karl Hodor (Whitby) , 04/28/2025

    Rating:

    It is not a good business practice to mislead customers in ordering items that are listed on Impex website but not available or discontinued. This irresponsible misleading of customers creates an unnecessary charge for an item that was not available on Impex site in the first place yet was listed as available with pricing.
    It does feel like this is a SCAM of IMPEX or incompetence of keeping inventory records of items available, perhaps is both.
    Should be very cautious ordering items listed here as it will cost you when they cancel your order !!!

    IMPEX JAPAN, 05/07/2025

    You must read the rules before order
    Sometimes, the order may be suspended (order’s status changes to «Suspended») , due to the following reasons:

    VIN / frame / chassis No. required
    A maker requested this information to fulfill the order. You should provide this information to us.

    Possible delay in delivery
    A maker has no item you have ordered in stock at the moment, so the order processing period may take more time than usually. You have to choose either to agree and wait for the order, or to cancel it.

    Changes in item`s quantity
    A maker has not sufficient amount of item`s in stock to complete the order; you will have an option to buy fewer quantity.

    Changes of part number
    A maker has changed the part number for the item you ordered. Please note that initial number can be divided into some new numbers for the item`s components (i.e. in case of an assembly).

    Changes in item`s price
    We are making our best to keep our parts database up-to-date; although, changes in price of the item you have ordered due to a maker`s changes of price are still possible (quite rarely).

    If the order was suspended, you have two options: to agree with the changes (provide required information) or cancel the order, partly or in full. In case of cancellation, the payment will be deposit in your balance. You can use it for new orders or ask for refund.

    Detailed instruction on suspended order is available at the order page.

    In some cases, an order may be canceled for reasons beyond our responsibility (discontinued, out of production, etc.). In case of cancellation of the order, its cost is refunded to your account. Next, you can ask for refund.

  • Seil kim (Kyoungsangnam-do Changwonsi) , 04/28/2025

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    It's best choice of my purchase.
    I had purchased the exact parts needed for maintenance and completed the repairs successfully. I wish Impex continued success.

  • VSB Moto Parts (Angus, Ontario, Canada) , 04/24/2025

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    Hi,
    I just placed my first test order with IMPEX Japan & I have to tell you, it was an all around great experience, from start to finish & with excellent communication. I received an email confirmation after all of my parts arrived at their facility & ready for shipping to me. I was emailed again and asked to choose and pay for the method of shipping. They offer a lot of choices including EMS and the prices were very fair and I received another confirmation email when my items had left IMPEX and they arrived here in Canada in approx. 8 days time. I was very impressed and will be placing orders with IMPEX Japan on a regular basis.
    Thanks again for the great service!!!

    Kind Regards from Canada

    Tony
    VSB Moto
    www.vsbmoto.com

  • Tomasz Rekita (Olsztyn) , 04/22/2025

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    One of the best magazines in the world

  • growland (Dublin) , 04/17/2025

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    Been buying Japanese manufacturer parts off Impex for both cars and bikes for years. Have always found them highly efficient which is why I keep using them.

  • Cheng HsiaoHua (Kaohsiung) , 04/16/2025

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    已收到～good work.謝謝～