Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • Carlos Henrique Bchara Scalassara (Orlando) , 05/14/2025

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    Always happy buying with IMPEX

    Keep up the good work

  • Shain Dylan Divakarage (Horana) , 05/04/2025

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    First and foremost I need to thank the IMPEX Japan Team for the excellent work they've done to deliver me the parts I Ordered , which were in good condition.

    I'm quite confident that I could recommend IMPEX Japan for any one who seeks for automobile solutions. (specially spare parts)

    IMPEX please continue and keep improving on the good work.
    Much appreciated.,
    Regds., Shain.
    cc. Pix attached on the last shipment received.

  • Malcolm Darragh (Wedgefield) , 04/30/2025

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    I,ll Have been with you's a Year In July & Have Placed Many orders , The Service is Fantastic & Supply of Parts " Outstanding" . I Have Accounts all over the World with Manufacturers & Dont get the service or Turn around Times You Constanly Provide .. Well done & Keep up the Fantastic Service
    Kind Regards Mal Darragh
    Manager..

  • Karl Hodor (Whitby) , 04/28/2025

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    It is not a good business practice to mislead customers in ordering items that are listed on Impex website but not available or discontinued. This irresponsible misleading of customers creates an unnecessary charge for an item that was not available on Impex site in the first place yet was listed as available with pricing.
    It does feel like this is a SCAM of IMPEX or incompetence of keeping inventory records of items available, perhaps is both.
    Should be very cautious ordering items listed here as it will cost you when they cancel your order !!!

    IMPEX JAPAN, 05/07/2025

    You must read the rules before order
    Sometimes, the order may be suspended (order’s status changes to «Suspended») , due to the following reasons:

    VIN / frame / chassis No. required
    A maker requested this information to fulfill the order. You should provide this information to us.

    Possible delay in delivery
    A maker has no item you have ordered in stock at the moment, so the order processing period may take more time than usually. You have to choose either to agree and wait for the order, or to cancel it.

    Changes in item`s quantity
    A maker has not sufficient amount of item`s in stock to complete the order; you will have an option to buy fewer quantity.

    Changes of part number
    A maker has changed the part number for the item you ordered. Please note that initial number can be divided into some new numbers for the item`s components (i.e. in case of an assembly).

    Changes in item`s price
    We are making our best to keep our parts database up-to-date; although, changes in price of the item you have ordered due to a maker`s changes of price are still possible (quite rarely).

    If the order was suspended, you have two options: to agree with the changes (provide required information) or cancel the order, partly or in full. In case of cancellation, the payment will be deposit in your balance. You can use it for new orders or ask for refund.

    Detailed instruction on suspended order is available at the order page.

    In some cases, an order may be canceled for reasons beyond our responsibility (discontinued, out of production, etc.). In case of cancellation of the order, its cost is refunded to your account. Next, you can ask for refund.

  • Seil kim (Kyoungsangnam-do Changwonsi) , 04/28/2025

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    It's best choice of my purchase.
    I had purchased the exact parts needed for maintenance and completed the repairs successfully. I wish Impex continued success.

  • VSB Moto Parts (Angus, Ontario, Canada) , 04/24/2025

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    Hi,
    I just placed my first test order with IMPEX Japan & I have to tell you, it was an all around great experience, from start to finish & with excellent communication. I received an email confirmation after all of my parts arrived at their facility & ready for shipping to me. I was emailed again and asked to choose and pay for the method of shipping. They offer a lot of choices including EMS and the prices were very fair and I received another confirmation email when my items had left IMPEX and they arrived here in Canada in approx. 8 days time. I was very impressed and will be placing orders with IMPEX Japan on a regular basis.
    Thanks again for the great service!!!

    Kind Regards from Canada

    Tony
    VSB Moto
    www.vsbmoto.com

  • Tomasz Rekita (Olsztyn) , 04/22/2025

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    One of the best magazines in the world

  • growland (Dublin) , 04/17/2025

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    Been buying Japanese manufacturer parts off Impex for both cars and bikes for years. Have always found them highly efficient which is why I keep using them.

  • Cheng HsiaoHua (Kaohsiung) , 04/16/2025

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    已收到～good work.謝謝～

  • Rihards Gladkins (Riga) , 04/14/2025

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    10/10 thank you for original parts for tohatsu engine. Easy to pay, oem parts, fast shipping, quick support. Best service A+

  • soso (ozurgeti) , 04/10/2025

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    Very fast service, fast delivery to the warehouse and fast shipping.

  • anas (CAIRO) , 04/04/2025

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    v good
    The goods arrived, the packaging is excellent!

  • KHVAN OLGA VICTOROVNA (DANGJIN-Si) , 04/03/2025

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    The goods arrived, the packaging is excellent!

  • soso (ozurgeti) , 03/31/2025

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    It's good, you send it quickly and with good quality. I love you.

  • Rohitkumar G Rajyagor (Newhall) , 03/27/2025

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    Feedback on experience.
    1. When website says IN STOCK - that MAY NOT be True. Vendor has to get from supplier.

    2.DON'T JUMP the GUN and PAY immediately - READ and understand the process.
    IF you pay and there is a currency change between the charge and credit, the IMPEX doesn't lose money YOU DO assuming there is a currency exchange NOT in your favor.

    3. IMPEX states 3 -8 business days - This is true.
    4. If they receive any parts and NOT the full order you will need to buy or take a loss.

    No issues with this vendor as they Refunded the purchase. Accept the loss in refund due to my misunderstanding.

    Miscellaneous: Russian Owned company located in Japan

    3 stars for overall experience as I didn't really buy anything
    5 stars for giving back my money, Assuming responsibility for loss due to currency change.

    IMPEX JAPAN, 03/27/2025

    Thank you for very useful feedback. Yes, you are absolutely right, if a part's number shown on our site it doesn't mean it is in stock. It means the number exist. We order all parts from the maker, maker's stock changes every minute, so it is impossible to know the stock before order (except in some cases).
    We are sorry that this was your experience!

  • Sarath Munasinghe (Kandy) , 03/22/2025

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    Excellence Service, Fast response & Fast shipping. Received my parts with good packing.
    Thank you for the great customer service.

  • soso (ozurgeti) , 03/17/2025

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    very very good fast grup

  • Steve Le Bas (Jersey Channel islands) , 03/14/2025

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    Thanks Impex. As always the parcel arrived in perfect condition. Good service with about 12 days shipping for a very good price.

    You are my go to yamaha parts supplier.

  • Tsutsol Oleh Viktorovich (Wilmington) , 03/12/2025

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    Good work. Thanks

  • LESLEY BAKER (GRAWIN OPAL FIELDS) , 03/12/2025

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    I am very impressed with Impex Japan. My part did not take long to be available. Price was good, and delivery extremely fast.
    I will use Impex any time! Thanks Impex.