Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

Write a review

  • VSB Moto Parts (Angus, Ontario, Canada) , 04/24/2025

    Rating:

    Hi,
    I just placed my first test order with IMPEX Japan & I have to tell you, it was an all around great experience, from start to finish & with excellent communication. I received an email confirmation after all of my parts arrived at their facility & ready for shipping to me. I was emailed again and asked to choose and pay for the method of shipping. They offer a lot of choices including EMS and the prices were very fair and I received another confirmation email when my items had left IMPEX and they arrived here in Canada in approx. 8 days time. I was very impressed and will be placing orders with IMPEX Japan on a regular basis.
    Thanks again for the great service!!!

    Kind Regards from Canada

    Tony
    VSB Moto
    www.vsbmoto.com

  • Tomasz Rekita (Olsztyn) , 04/22/2025

    Rating:

    One of the best magazines in the world

  • growland (Dublin) , 04/17/2025

    Rating:

    Been buying Japanese manufacturer parts off Impex for both cars and bikes for years. Have always found them highly efficient which is why I keep using them.

  • Cheng HsiaoHua (Kaohsiung) , 04/16/2025

    Rating:

    已收到～good work.謝謝～

  • Rihards Gladkins (Riga) , 04/14/2025

    Rating:

    10/10 thank you for original parts for tohatsu engine. Easy to pay, oem parts, fast shipping, quick support. Best service A+

  • soso (ozurgeti) , 04/10/2025

    Rating:

    Very fast service, fast delivery to the warehouse and fast shipping.

  • anas (CAIRO) , 04/04/2025

    Rating:

    v good
    The goods arrived, the packaging is excellent!

  • KHVAN OLGA VICTOROVNA (DANGJIN-Si) , 04/03/2025

    Rating:

    The goods arrived, the packaging is excellent!

  • soso (ozurgeti) , 03/31/2025

    Rating:

    It's good, you send it quickly and with good quality. I love you.

  • Rohitkumar G Rajyagor (Newhall) , 03/27/2025

    Rating:

    Feedback on experience.
    1. When website says IN STOCK - that MAY NOT be True. Vendor has to get from supplier.

    2.DON'T JUMP the GUN and PAY immediately - READ and understand the process.
    IF you pay and there is a currency change between the charge and credit, the IMPEX doesn't lose money YOU DO assuming there is a currency exchange NOT in your favor.

    3. IMPEX states 3 -8 business days - This is true.
    4. If they receive any parts and NOT the full order you will need to buy or take a loss.

    No issues with this vendor as they Refunded the purchase. Accept the loss in refund due to my misunderstanding.

    Miscellaneous: Russian Owned company located in Japan

    3 stars for overall experience as I didn't really buy anything
    5 stars for giving back my money, Assuming responsibility for loss due to currency change.

    IMPEX JAPAN, 03/27/2025

    Thank you for very useful feedback. Yes, you are absolutely right, if a part's number shown on our site it doesn't mean it is in stock. It means the number exist. We order all parts from the maker, maker's stock changes every minute, so it is impossible to know the stock before order (except in some cases).
    We are sorry that this was your experience!

  • Sarath Munasinghe (Kandy) , 03/22/2025

    Rating:

    Excellence Service, Fast response & Fast shipping. Received my parts with good packing.
    Thank you for the great customer service.

  • soso (ozurgeti) , 03/17/2025

    Rating:

    very very good fast grup

  • Steve Le Bas (Jersey Channel islands) , 03/14/2025

    Rating:

    Thanks Impex. As always the parcel arrived in perfect condition. Good service with about 12 days shipping for a very good price.

    You are my go to yamaha parts supplier.

  • Tsutsol Oleh Viktorovich (Wilmington) , 03/12/2025

    Rating:

    Good work. Thanks

  • LESLEY BAKER (GRAWIN OPAL FIELDS) , 03/12/2025

    Rating:

    I am very impressed with Impex Japan. My part did not take long to be available. Price was good, and delivery extremely fast.
    I will use Impex any time! Thanks Impex.

  • Parfondeval (Baie-Comeau) , 03/09/2025

    Rating:

    Ma première expérience avec Impex. Il faut être patient, j'ai communiqué avec eux sans problème, J'ai placé deux commandes séparé a une journée d'intervalle et Ils ont joints les deux colis dans la même envoie. Arrivé a destination dans une quinzaine de jours avec les bonne pièces. Qc

  • sa3dawy garage (5th settlement) , 03/08/2025

    Rating:

    everything is perfect and the lowest prices online

  • Martin Wambugu Muchuki (NAIROBI) , 03/08/2025

    Rating:

    Having worked with your company since 2016,i would like to comment on a few things,quality of your products is very good and pricing is also very competitive.However,of late processing and delivery timelines have been greatly compromised which leads to inconveniences,it's my sincere hope the issue could be dealt with going forward.

  • anatolijs gaidels (daugavpils) , 02/28/2025

    Rating:

    Работаю отлично. Вопросов нет

    IMPEX JAPAN, 03/02/2025

    Thank you.

  • soso (ozurgeti) , 02/28/2025

    Rating:

    I like the service, it's accurate and the quality is high, it's good, it's good, it's good

    IMPEX JAPAN, 03/02/2025

    Thank you.