Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • chetram maniram (Mississauga) , 12/08/2025

    Rating:

    Excellent online store. Best prices and service
    Easy to pay, oem parts, fast shipping, quick support. Best service A+
    I have purchased a lot of orders with IMPEX and the service is good and the delivery times are quick. Very good prices and freight costs.
    10/10 thank you!

  • Wemoto PKK (Prachuap Khiri Khan City) , 12/03/2025

    Rating:

    Ordered weeks ago
    10 washers
    5 arrive
    pay 30 yen every day storage for 5 arrive
    good money maker for IMPEX

    IMPEX JAPAN, 12/04/2025

    1 You were warned about unknown delivery time
    2 If you had asked, we would have answered that If you are waiting for some delayed parts, please don’t worry about the storage fee. Just wait until all the parts are in stock, and when you are ready to create the package, ask our account manager for a refund of the storage fee.
    3 Better to read information before feedback

  • jeason zamora (legaspi) , 12/03/2025

    Rating:

    Legit company ,easy to order and kind employe.

  • Mun Kit Foong (Hong Kong) , 12/02/2025

    Rating:

    Overall process is fine but the shipment could take very long. Most of the time after payment, it would take some time before the parcels were shipped out.

  • Amir ayash (Aderret) , 12/01/2025

    Rating:

    Very good service

  • ofir karo (ramat gan) , 11/27/2025

    Rating:

    Thank you so much for the good service, the great price
    And the fast delivery.

  • Aram Gyulkhasyan (Yerevan) , 11/27/2025

    Rating:

    I bought 3 times and all the time good service and parts!!

  • Hertzel Gal (Gal R'nav) (Haifa) , 11/25/2025

    Rating:

    Great site good prices

  • LEFRANCOIS GERARD (YVETOT BOCAGE) , 11/24/2025

    Rating:

    perfect . as usual . thanks a lot

  • Nicholas Barrett (Longwood) , 11/22/2025

    Rating:

    Great Great Service! Will be Back!

  • Rallage Chandima Anuradha Bandara Galkaduwa (Kandy) , 11/21/2025

    Rating:

    Appreciate your company overall services.

  • Tony Bailey (Batehaven) , 11/18/2025

    Rating:

    Great company to deal with , high quality parts at a reasonable price and delivered in a timely manner.

  • M.Rasheed (Male) , 11/11/2025

    Rating:

    it was great service overall, fast reliable and i got exactly what i ordered.

    Thank you IMPEX team

  • Eduard Petre (Constanta) , 11/10/2025

    Rating:

    Excellent service, very good packaging, genuine part. I order from Romania, and the part have arrived in 14 days. Thank you Impex!

  • Vladimir Karamfilov (Sofia) , 11/06/2025

    Rating:

    Once again excellent service. The ordered Toyota's part came to Bulgaria genuine and well packed in 20 days.
    Thanks

  • Eric Feldman (Nosy Be) , 11/05/2025

    Rating:

    Good packaging, perfect communication and best prices on the parts. Thanks !

  • Mahadhir (Bandar Puncak Alam) , 11/05/2025

    Rating:

    I received my order in good condition. Well packaged. Reasonable delivery time. Thank you very much. Worth ordering with IMEX

  • Aram Gyulkhasyan (Yerevan) , 11/04/2025

    Rating:

    Perfect service and parts . Thank you

  • Allen Kim , 11/04/2025

    Rating:

    Extremely disappointing customer experience.
    Rather than charging the full and accurate amount at once, I was forced to make multiple separate payments, each time incurring additional PayPal fees (3.4% + JP¥40).
    This resulted in unnecessary extra costs and significant stress for the customer.
    Your payment and billing process is poorly designed and highly inconvenient.
    If this unreasonable payment system is not improved, I will not use IMPEX again in the future.

    IMPEX JAPAN, 11/04/2025

    You wouldn’t be so disappointed if you had read the rules before placing your order. We kindly ask all our customers — please read carefully!

  • Murrath (Hulhumale) , 11/02/2025

    Rating:

    Good and reliable service
    A great opportunity for all of the car owners and machanics
    A very good customer service