Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • Spyros Monastiriotis (Corfu- Greece) , 08/15/2026

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    Excellent company , very fast shipping , full range of parts!!

  • Kevin Mwangi Wahome (Nairobi) , 08/12/2026

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    I bought a TCM about a year ago and what i can say is i am grateful to impex and team for delivery and quality of products they sell. Up to now the TCM has been operational without any fault.

  • HELL Wolfram (Strasshof an der Nordbahn Austria) , 08/11/2026

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    Einfach super, Über den detaillierten Teilekatalog ist alles man brauch sehr leicht zu finden und einfach auszuwählen. Die Handhabung des Online Bestellvorganges ist einfach und logisch. Anfragen werden prompt und verständlich beantwortet . Ich finde auch die Auswahlmöglichkeit für eine Paketdienst vorteilhaft. Das Preis - Leistungsverhältnis ist das Beste das ich im Web finden konnte , gerne wieder

  • Douglas Luan Royer (brasil) , 08/09/2026

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    the best

  • Volodymyr Voronov (kharkiv) , 08/06/2026

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    Everything is fine

  • David Carrera (Orewa, New Zealand) , 08/04/2026

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    I have been dealing with you guys and gals now for over 18 months, and I am so impressed with your continued prompt and efficient packing and shipping those parts which I have ordered.


    Thank you all so very much, and keep up the excellent work



    Thanks
    David Carrera

  • yuval (hai) , 08/02/2026

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    will neve buy anything from you !

    IMPEX JAPAN, 08/03/2026

    Sorry for the inconvenience!!

  • James cassar (malta) , 07/28/2026

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    great service ,good communication,easy to order and competitive prices. thank you impex

  • David Ribeiro (Lisbon) , 07/27/2026

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    Ordered for the first time at Impex Japan, and will do so the next time. It's not easy to find parts for a '99 Suzuki SV660 in 2026, and this came as a very nice surprise. Parts are easy to identify and find, ordering is easy and the whole process is quite transparent. It might look a bit tricky initially (with the separate shipping cost, etc.), but all is thoroughly explained - read carefully, and you won't have a surprise.
    In my case, I missed the fact that a small item (cents' worth) would have to be shipped separately, and that meant paying extra shipping. However, once I noticed my mistake, in a matter of a day everything had been solved very efficently and at no cost.
    It's not "Amazon-straightforward" (pardon the publicity), but effective.
    Everything arrived as ordered an on time, now it's time for elbow grease!
    One small thing: do check with local authorities about customs expenses before going nuts with ordering, especially if you're in the EU!

  • BOHANEE RAVIRASINGH (GRAND GAUBE) , 07/23/2026

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    SO FAR THE BEST SITE IN JAPAN . THANKS A LOT .

  • Iuliia Visheratina (Vaughan) , 07/21/2026

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    Thank you for the very high quality service!

  • Michael-Shelly012 (oranit) , 07/06/2026

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    ⭐⭐⭐⭐⭐ Highly Recommended! Exceptional Service for Land Cruiser Owners!

    I don’t usually write long reviews, but Impex Japan truly deserves every single star. Over the past year, I have placed around 5 different orders for my Land Cruiser Prado (1KD engine), and every single time, they have exceeded my expectations.

    Here is why they are the absolute best in the business:

    Unbeatable Prices: Their pricing is highly competitive and far more affordable than local options or other international sites.

    Bulletproof Packaging: Every part—from small clips to heavy mechanical components—arrives meticulously packed. You can tell they take pride in ensuring items survive international transit perfectly.

    Lightning-Fast Shipping: The processing and shipping times are incredibly quick. I never have to wait long to get my truck back on the road.

    World-Class Customer Service: This is where they truly shine. The support team is fast, effective, and extremely helpful. Whenever I had a question or needed assistance with part verification, their response was immediate and professional.

    I am a huge fan of Impex Japan. They have earned a loyal customer for life. If you own a Land Cruiser or any Japanese vehicle, do yourself a favor and source your parts here. Thank you, Impex team, for the amazing service!

  • Yurii Ozerov (Gora) , 07/04/2026

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    Отримав все що замовляв. Деякі запчастини потрібно було почекати, адже виготовлялись по спеціальному замовленню, але воно того варто. Гарне пакування, все прийшло ціле та неушкоджене. Рекомендую!

  • Chris (London) , 06/23/2026

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    Impex is my go to part supplier from Japan for last 2-3 years
    Many orders done and im very greatfull they are patient with me.
    Every order was completed 100% well packed and once went though all processing - shipping itself was and is very prompt.
    Any queries are accommodated and replied within 48hrs or less.
    I think once you get used to the system/ordering/payment in general user interface than experience become smoother
    Thank you for all assist so far
    Genuinely Your Work is Appreciated
    Kind Regards,
    Christopher

  • Hank , 06/23/2026

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    This is my third time buying from Impex Japan, and the previous orders went well. But this time was a big disappointment. I opened my package only to discover that three items were completely missing. When I reached out, they admitted it was their mistake, but their solution was to ask me to add a note to my next order so they could ship them together, rather than sending a replacement immediately.

    I'm lucky that I happen to need more parts right now, but if I didn't, I don't know what I would have done. My motorcycle project is now delayed because of this oversight.

    I seriously hope the shipping team takes more care in the future. A lot of your customers are international, and international shipping already takes a significant amount of time.

    IMPEX JAPAN, 06/23/2026

    Please accept my sincere apology! We are sorry that this was your experience! This is not the kind of service that we pride ourselves.We will do everything possible to ensure that this does not happen again

  • MIGUEl (Spain) , 06/17/2026

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    ALL OK, ;-)
    Recomendable

  • RS (Malta) , 06/15/2026

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    Very reliable company.

  • Tsutsol Oleh Viktorovich (Wilmington) , 06/13/2026

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    Good work. Thanks

  • M. AMIRUL SYAFIQ BIN MOHAMAD BOSRA (SITIAWAN) , 06/13/2026

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    They delivered a very professional and accurate product. The delivery was also very fast. Thank you.

  • Max (Mornington) , 06/13/2026

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    Logistics team was responsive to my requests, items arrived safely with no damage. Much cheaper than ordering through a dealer locally.