Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • Yasir Ammar Mehmood (Doha) , 07/22/2025

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    I am very happy with the supplier. This is the second time I have bought items from them. Very good customer service and timely response.

  • Nayomal Moragane (Kurunegala) , 07/19/2025

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    This is my second time buying. In the first time the shipping time was as expected.
    However, this time, the delay was around 1-1.5 weeks than the usual. This is due to high order capacities as they stated.
    However, they have a fast response customer service and were able to complete the shipment quickly.
    So my advice is to order the goods a bit in advance without waiting till the last moment.

    The goods are as usual well fitinng and genuine. No issue there.
    I am happy with the overall experience.

  • Robin Easton (Phnom Penh) , 07/13/2025

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    Generally great service...
    The last shipment took a little longer, as I understand they were very busy, but they let me know so I could plan around it.

  • Ovidiu Lazar (Bucharest) , 07/12/2025

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    My order is in awaiting shipment since:
    07/03/2025 14:23 It is a small part, how long does it take to shipp it? I have payed everything the same day, and they still do not shipp my order...

    IMPEX JAPAN, 07/14/2025

    Sorry for the delay! We currently have a high volume of packages to process. We appreciate your patience and assure you that we are doing our best to fulfill your order as quickly as possible.

  • Chris Fauchon (Orange NSW Australia) , 07/11/2025

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    As usual great service and fast shipping.

  • Mara93 (Phnom Penh) , 07/09/2025

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    Received with good products 100%

  • alexs nikora howearth (Feilding) , 07/09/2025

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    Ta

  • Erez Dariel (Kfar Hanagid) , 07/06/2025

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    very good servis

  • Nikos Kretsis (Artemis) , 07/02/2025

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    I found easily the parts that i want which are extremely difficult to find locally in my country. Also for a very reasonable price and fast delivery!!!

  • Henning Baera (Aal) , 06/29/2025

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    Goods ready for shipment since 15.june, 25. Paid, sipping 17.june, 25. Today 29.june, 25. Nothing has happened and they still want me to pay shipment.

    IMPEX JAPAN, 06/30/2025

    Sorry for the delay
    We currently have a high volume of packages to process. We appreciate your patience and assure you that we are doing our best to fulfill your order as quickly as possible.

  • MARIO BERNATENE - CUIT 20-16202621-7 (BUENOS AIRES) , 06/29/2025

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    Exelente. Siempre cumplen . Muy buen servicio. Gracias!!!

  • ZARIO LTD (port louis) , 06/24/2025

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    Goods ready for shipment since 17 june 2025 and today 24 june the goods still not ship.Do inform them that this shipment is urgent , thats why send by dhl...its incredible waiting 7 days for only to send the goods to dhl-1 week loss for an urgent shipment, and there is no holiday its normal working day. They should update their system. They do a great job to have the goods available within 7 to 8 working days.. wounderfull.. but the packing takes 5 to 7 working days, a time loss for an urgent shipment, that what they should update

    IMPEX JAPAN, 06/24/2025

    Sorry for the inconvenience, this is the influence of holidays. It is always like this for some time after big holidays.

  • Nayomal Moragane (Kurunegala) , 06/20/2025

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    Really easy to find the required OEM parts which are extremely difficult to find locally in my country. Also for a very reasonable price

  • Tsutsol Oleh Viktorovich (Wilmington) , 06/19/2025

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    Good work. Thanks

  • Lewis (Taiwan) , 06/17/2025

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    An inefficient shopping experience
    Placed order on 5/20
    Received a letter on 5/26 informing me of price changes and I paid within a few minutes
    Received a letter on 6/5 informing me that the parts were ready so I paid the shipping fee
    Received a letter on 6/12 informing me of shipping price changes and I paid the difference
    Fortunately, it was sent out on 6/12 by EMS and received in just 4 days
    So it took almost 4 weeks from 5/20 to 6/16…

    IMPEX JAPAN, 06/17/2025

    These are normal order processing times after major holidays, when a large number of orders and shipments accumulate for processing.

  • Kwai Wing (Hongkong) , 06/12/2025

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    The delivery speed needs to be improved. I have been waiting for four days and it has not been delivered yet. It is really urgent. Maybe there is a shortage of manpower. However, it is still a good choice to buy parts.

    IMPEX JAPAN, 06/13/2025

    Sorry for the inconvenience!
    We currently have a high volume of packages to process. We appreciate your patience and assure you that we are doing our best to fulfill your order as quickly as possible.

  • Frank Sumner (Gloucester, UK) , 06/10/2025

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    Just received OEM Honda fork springs for my 1990 ST1100. These things are impossible to get in Europe. This was my first time with you, but it certainly won't be the last. Many thanks!

  • Vincent Chen (Taoyuan) , 06/10/2025

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    This packages arrived only 3 days after shipped, but it stayed in shipping dept around ONE week after shipment fee cleared.

    Would suggest to improve processing efficiency, thanks

    IMPEX JAPAN, 06/10/2025

    Sorry for the inconvenience!
    We currently have a high volume of packages to process. We appreciate your patience and assure you that we are doing our best to fulfill your order as quickly as possible.

  • Крушевский Евгений Геннадьевич (Barenthburg) , 06/03/2025

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    Всё отлично!
    Зап.части- что нужно.
    Имеется не большая волокита с организацией отправки, но это не беда.
    Спасибо.

  • Alexandre (France) , 06/03/2025

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    Impex, you are the best, there is nothing more to say!