Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • growland (Dublin) , 04/17/2025

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    Been buying Japanese manufacturer parts off Impex for both cars and bikes for years. Have always found them highly efficient which is why I keep using them.

  • Cheng HsiaoHua (Kaohsiung) , 04/16/2025

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    已收到～good work.謝謝～

  • Rihards Gladkins (Riga) , 04/14/2025

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    10/10 thank you for original parts for tohatsu engine. Easy to pay, oem parts, fast shipping, quick support. Best service A+

  • soso (ozurgeti) , 04/10/2025

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    Very fast service, fast delivery to the warehouse and fast shipping.

  • anas (CAIRO) , 04/04/2025

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    v good
    The goods arrived, the packaging is excellent!

  • KHVAN OLGA VICTOROVNA (DANGJIN-Si) , 04/03/2025

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    The goods arrived, the packaging is excellent!

  • soso (ozurgeti) , 03/31/2025

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    It's good, you send it quickly and with good quality. I love you.

  • Rohitkumar G Rajyagor (Newhall) , 03/27/2025

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    Feedback on experience.
    1. When website says IN STOCK - that MAY NOT be True. Vendor has to get from supplier.

    2.DON'T JUMP the GUN and PAY immediately - READ and understand the process.
    IF you pay and there is a currency change between the charge and credit, the IMPEX doesn't lose money YOU DO assuming there is a currency exchange NOT in your favor.

    3. IMPEX states 3 -8 business days - This is true.
    4. If they receive any parts and NOT the full order you will need to buy or take a loss.

    No issues with this vendor as they Refunded the purchase. Accept the loss in refund due to my misunderstanding.

    Miscellaneous: Russian Owned company located in Japan

    3 stars for overall experience as I didn't really buy anything
    5 stars for giving back my money, Assuming responsibility for loss due to currency change.

    IMPEX JAPAN, 03/27/2025

    Thank you for very useful feedback. Yes, you are absolutely right, if a part's number shown on our site it doesn't mean it is in stock. It means the number exist. We order all parts from the maker, maker's stock changes every minute, so it is impossible to know the stock before order (except in some cases).
    We are sorry that this was your experience!

  • Sarath Munasinghe (Kandy) , 03/22/2025

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    Excellence Service, Fast response & Fast shipping. Received my parts with good packing.
    Thank you for the great customer service.

  • soso (ozurgeti) , 03/17/2025

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    very very good fast grup

  • Steve Le Bas (Jersey Channel islands) , 03/14/2025

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    Thanks Impex. As always the parcel arrived in perfect condition. Good service with about 12 days shipping for a very good price.

    You are my go to yamaha parts supplier.

  • Tsutsol Oleh Viktorovich (Wilmington) , 03/12/2025

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    Good work. Thanks

  • LESLEY BAKER (GRAWIN OPAL FIELDS) , 03/12/2025

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    I am very impressed with Impex Japan. My part did not take long to be available. Price was good, and delivery extremely fast.
    I will use Impex any time! Thanks Impex.

  • Parfondeval (Baie-Comeau) , 03/09/2025

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    Ma première expérience avec Impex. Il faut être patient, j'ai communiqué avec eux sans problème, J'ai placé deux commandes séparé a une journée d'intervalle et Ils ont joints les deux colis dans la même envoie. Arrivé a destination dans une quinzaine de jours avec les bonne pièces. Qc

  • sa3dawy garage (5th settlement) , 03/08/2025

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    everything is perfect and the lowest prices online

  • Martin Wambugu Muchuki (NAIROBI) , 03/08/2025

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    Having worked with your company since 2016,i would like to comment on a few things,quality of your products is very good and pricing is also very competitive.However,of late processing and delivery timelines have been greatly compromised which leads to inconveniences,it's my sincere hope the issue could be dealt with going forward.

  • anatolijs gaidels (daugavpils) , 02/28/2025

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    Работаю отлично. Вопросов нет

    IMPEX JAPAN, 03/02/2025

    Thank you.

  • soso (ozurgeti) , 02/28/2025

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    I like the service, it's accurate and the quality is high, it's good, it's good, it's good

    IMPEX JAPAN, 03/02/2025

    Thank you.

  • soso (ozurgeti) , 02/26/2025

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    love love love love love youuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu

  • Ricky Walker (WIDGEE) , 02/25/2025

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    Delivered in good order and correct part as described thank you