Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • Junaid (Karachi) , 11/15/2024

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    Parts are genuine but shipping efficiency is really frustrating and for that reason I am not satisfied.

    Quick Dispatch to the customer is highly impactful

    IMPEX JAPAN, 11/18/2024

    We apologize for the wait. We are doing our best to speed up the delivery process.

  • Joerg Arndt (Nuembrecht) , 11/15/2024

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    Thanks for your very good Cooperation.
    Great to deal wirh.
    Best Regards
    Joerg Arndt

  • Tsutsol Oleh Viktorovich (Wilmington) , 11/06/2024

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    Good work. Thanks

  • Karl Othen (Bangkok) , 11/05/2024

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    Once again, Impex impressed me with their ability to source every single OEM part I required for my NC30 engine rebuild. Thank you!
    One criticism, I understand you are busy, but from paying for my package and the package being shipped, it too almost two weeks this time.
    BUT I did order 133 parts, so I guess it takes time to check everything is checked off.

    Keep up the good work guys!

  • Michel Ishac (Orlando) , 11/05/2024

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    I have placed many orders with IMPEX, and I couldn’t be happier with the experience. Their website is user-friendly, making it easy to find the perfect part. The checkout process is smooth, and I received my order promptly. Highly recommended!

  • David Carrera (Orewa, Auckland, New Zealand) , 10/30/2024

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    I can recommend Impex as a cost effective and responsive supplier of auto and motorcycle parts from Japan, offering a comprehensive list as well as extremely competative prices on anything required including sometimes difficult-to-find parts reliably and in a timely fashion.

    I will definately be using their resources in the future.

    NOTE - be sure to understand that booking and payment for shipping is handled seperately from originally ordering and paying for parts required - misunderstanding this may cause a delay in you receiving parts you require....

    Thanks

  • Vincent Chen (Taoyuan) , 10/29/2024

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    The package took ONE week to leave IMPEX after shipping cost cleared, and it only took 4 days reaching Taiwan.

    Would appreciate IMPEX to improve shipping efficiency, thank you

  • YAP KET WEI (BANDAR PUTERI PUCHONG) , 10/25/2024

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    Nice. I have received my parcel , thank you impex japan

  • Vladimir Korolov (Swords) , 10/18/2024

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    Good job. I recommend it to everyone.

  • Low (Kuala Lumpur) , 10/16/2024

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    Best place to purchase your original parts with lowest price, efficient service, fast reply and best of all, they converse in English. Highly recommended!

  • Krzysztof Popek (Chelm ( Poland )) , 10/16/2024

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    Excellent services ! I am fully satisfied, I will definitely buy here again. Keep up the good work :)

  • Mal Darragh (Wedgefield) , 10/16/2024

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    I wish I Had found This site Many Years ago , Its way Faster Than Any Manufacturers sites & Their Ability to Find & Supply Vintage Genuine Parts is Just Amazing , Shipping Times are Very Quick & Prices are Substantially Cheaper Than Most Suppliers Including Freight .. No Faffing About Place order , Pay & Confirmation " It's on it's way" & a " SUPPLY DATE" " Other Companies Take NOTE!!" 2 weeks & Its Here Including travel Time , Not 3-4 Months & Where Is It ?? Still on Back Order ....

    Very Impressed with The Service & Quality of Parts & Certainly a Returning Customer
    Well Done Guys& Girls

  • Tony Reeves (Whitepatch) , 10/15/2024

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    This is the go to place when you want to order OEM parts and save a huge amount of money. When I saw they took Paypal, I was very relieved it wasn't a scam site and the business adress checked out as legitimate.
    An example of the cost savings were parts for a Yamaha outboard were going to be $396 AUD plus shipping or $120 AUD delivered from this site

    While the website may look a bit 2000's bodgy, it is a good one with a great search function that references factory catalogues.

    it is easy to just, select your parts, go into the cart, pay with Paypal, once they get all the parts together, you get an email advising of ACTUAL shipping costs, you pay that and the stuff arrives a few days later.

    Just placing my 3rd order now

  • Jassim ahmed alkhenji (Doha) , 10/13/2024

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    Slow shipping process

    IMPEX JAPAN, 10/15/2024

    The whole process from ordering to shipping took only 10 days. That's not slow.

  • Greg Reinikka (Currambine) , 10/12/2024

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    Rip off service .
    After ordering and paying for parts. Parts were not in stock . My Paypal Account has not been refunded the credit owed for parts not delivered . Now october parts were ordered in April 24.

    IMPEX JAPAN, 10/15/2024

    You should read information
    "If you want to refund, please send a message to the Accounting Department via your account on our website; do not forget to specify the amount to be refunded."
    You didn't ask for refund...

  • Wahyu Budiono (CILACAP) , 10/10/2024

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    good seller and fast shipping. A+++

  • Paul Ndlovu (SOUTH AFRICA) , 10/05/2024

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    To all buyers,

    I hope the parts are original; I'm going to install and test them now. Orignals ball does not come with this type of cover on the thread.

    The shipping process could have been quicker, although I'm not familiar with how ordering works in Japan.

    I don't mind the shipment travel time, but the time from the order date to the shipment could have been shorter. i had ordered in 26 august and shipment was done 12 september.

    About rest, it worked fine.

    Best regards

    Paul

    IMPEX JAPAN, 10/07/2024

    Thank you very much for your feedback. All arts are original.
    As for the timing, we will make every effort to make it even faster, but in principle, the timing is quite normal. You created a shipment on the 9th and on the 11th it was already sent.

  • MB (Australia, Victoria) , 10/01/2024

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    To whom it may concern,

    I recently bought a part from Impex, and I'm very pleased with my experience. I have no hesitation in recommending them to anyone considering a purchase.

    I will definitely be using their services again in the future.

  • Samandar Raufov (London) , 09/30/2024

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    Hello everyone!

    Before leaving a full review, I decided to order several times to see how this company would perform, and my conclusions are as follows:
    - They really provide only genuine parts (I have checked many times)
    - It is possible to find everything here
    - The delivery speed is good, considering that company uses FedEx/DHL priority services
    - Responsive staff

    Overall, I only order various spare parts from this company and really like their service and attitude.

  • Sergej Balakin (VIlnius) , 09/28/2024

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    Very good prices! Bought item that others sellers was unable to find. Also shipping prices is very good. Will buy again for sure!