Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • Daniel McDougall (Northumberland) , 05/31/2023

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    I came across the company Impex when searching online for some hard to find parts for my classic 90s MX Bike. The Impex website appeared to be a good place to visit and their online tools for searching and identifying parts is excellent. The Impex team behind the scenes who try and source the parts do a fantastic job and I appreciate not all parts will be, and are, available due to age and OEM obsolescence. The Impex team were excellent in keeping me informed as to what parts they were able to source throughout my purchasing journey. Finally, delivery of the parts via EMS has exceeded all of my expectations.

    Great customer experience from start to finish, I will be returning to Impex for future projects, a well deserved 5 STAR rating, than you.

  • Mert Ali Karadag (Kayseri) , 05/30/2023

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    I requested an order at the end of may, but they informed me that part's supply will be delayed. Then I cancelled the order and requested refund, they refunded my money within 3 days. I found their approach extremely professional as the supply issue was related to the Honda factory. Definitely the first company I will contact for my next need. Thank you Impex Japan Team...

  • Don Pederson (Kelowna BC Canada) , 05/30/2023

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    I was a bit skeptical and wasn't sure what I was going to be getting into. However, I was totally impressed with Impex Japan services. I received my order within 12 days from time of ordering, this was the time it took them to get the products and get them to me here in Canada.
    All my parts were new from factory and factory professionally packaged and everything arrived in perfect condition.
    I highly recommend this site and I will definitely do business again.

  • Roni (eilat) , 05/29/2023

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    My first purchase, the site is well organist i use EMS delivery as option.
    I received parcel within a 6 weeks maybe because of the holiday in Japan, and i got the package with delivery man.
    I'm very happy i will buy again.
    thanks

  • Tondikidis Vitalios (Larnaca) , 05/27/2023

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    thank you very much! everything is super

  • mark bliss (glos) , 05/24/2023

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    still owe me 70.00 for a cancelled order no stars and will never use them again.

    IMPEX JAPAN, 05/25/2023

    The full amount of the cancelled order was refunded automatically to your account. For refund to the card, you should contact our account department by the message.

  • Marco Nicotari (Capannori) , 05/22/2023

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    One of the most positive,serious and professional experience ordering over orient. Highly recommended. Still do not believe we have got a part number not produced anymore, on original japanese packaging. PERFECT! Thank you, guys.

  • ‪Osama Bisharat‬‏ (nazareth) , 05/21/2023

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    Highly recommended. excellent service & fast shipping.
    Keep up the great work
    Its the best and cheapest webpage based supplier of replacement parts I've seen
    *****

  • Ryan Donald (Port Elizabeth, South Africa) , 05/19/2023

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    Impex is the best, great website and perfect service, was my 1st order and very happy. Thank-you Impex and all the staff involved.

  • ilya karlinsky (Netanya) , 05/19/2023

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    It was my first order , and it was great ) thanks for all

  • Igor Matkovic (Tivat-Montenegro) , 05/18/2023

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    My first purchase, such a great prices and DHL delivery as option.
    I received parcel within a week without any extra efforts from my side, just payed all custom clearance and handling to DHL delivery man.
    I did buy from other sites in the past but this prices and dispatch speed didn't find.
    Highly recommended!

  • Hertzel Gal (Gal R'nav) (Haifa) , 05/17/2023

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    Good pricing, Great service. Thank you!

  • Shazin Shaugee (Addu city) , 05/14/2023

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    Item is good

  • Cody Evans (VARSITY LAKES) , 05/05/2023

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    Currently my 3rd purchase with Impex Japan in the past few months. Highly recommend this business for all your oem parts at responsible prices.

  • Joseph mifsud (Mqabba Malta) , 05/04/2023

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    Best Customer service and products.
    Highly recommended.

    Thanks for your service

  • Robert Graham Sykes (Coffs Harbour) , 05/01/2023

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    Great service, good pricing, and good communication.
    I am very happy with IMPEX JAPAN.
    Robert. Coffs Harbour, Australia.

  • Ammar Rifaat Mohsin (Baghdad) , 04/27/2023

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    Very Good, ill always use.

  • David (Adelaide) , 04/25/2023

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    Excellent service, great ordering system, fast processing and honest shipping costs. Recommended as the best source to buy parts from Japan.

  • Ercan Yıldırım (Ankara) , 04/24/2023

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    Thank you for your help. Fast service, safe shopping.

  • Mo (Male) , 04/23/2023

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    what a fantastic service! as usual Impex Japan team has been excellent providing my order in a timely manner and it saved my day! thanks a lot and will continue using your service regularly for my yamaha jet skis and engines