This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • Aleksandar Karastoyanov (Sofia) , 11/29/2023


    First time customer on this website and definitely will buy again. It took some time to collect all the parts ,but the website is very informative and support is quick. Delivery was super fast from Japan to Bulgaria. All the parts are in perfect condition. Thanks for the good work.

    IMPEX JAPAN, 11/29/2023

    Thank you and wait you again!

  • Sebastian Marten (Hornsby Heights) , 11/29/2023


    I've placed a number of orders with Impex and have never been disappointed.
    I find Impex to have excellent service, great prices and fast delivery.
    Prices are usually half or less than what I'd pay in Australia. More importantly, parts are available in a much shorter timeframe. 2-3 weeks compared to 3-6 months or more.
    Highly recommended, couldn't be happier.

  • Max Matter (Glasshouse Mountains) , 11/28/2023


    I bought two small parts from Impex for my motorcycle....Genuine Honda spares and half the price I will have paid in Australia including the postage via DHL all organised by Impex.
    Not a glitch through the whole process,just follow their website instructions to the letter and all will be sweet!
    I don't think that all the negative reviews 0n 0ther sites are genuine ,they are either competitors or from people not very savy with navigating the web!
    From Ordering the parts to the delivery ....TWO WEEKS....from Japan....not bad!
    ..and perfectly packaged in bulb wrap and a little complaint is possible!
    Thank You Impex...."I will be back"!!
    Max Matter 27/11/2023

  • Tony Reeves (Whitepatch) , 11/27/2023


    Great service, at first I was sceptical, but when they offered Paypal and answered for enquiry, I ordered and got the pump for more than half the price in Australia.
    I will be using them again for genuine outboard spares

  • savas k. (alexandroupolis) , 11/25/2023


    Super fast delivery item as described very quick respond in every message when I needed help. I recommend them,will buy again in future.
    Thank you impex

  • HECTOR PRMO6274 MONG (MIAMI) , 11/22/2023


    Excellent good service, they respond to all messages, they sent super fast, they answer all questions and low prices, I am happy I recommend them, thank you.

  • Steve Le Bas (Jersey) , 11/21/2023


    Once again your parcel arrived on time and in perfect condition. All the items packaged with care.

    Just about to make another order. I now get parts quicker from Impex than I can from the UK.

    Keep up the good work.


  • Peter Othuon (Mombasa) , 11/19/2023


    Shipment No. 273402 recieved.

    Thank you IMPEX

  • Ibrahim Husham (Hulhumale' Maldives) , 11/16/2023


    Hello Impex Japan,
    My work has never been easier thanks to Impex Japan, and it's nice that the costs are listed on the website and are lower than those of other suppliers. Keep up the fantastic work, and I'm excited to grow our companies together in the future.

  • Robert Pottinger (Thetford) , 11/15/2023


    Super efficient as always.
    Very helpful superb quality products competitive prices.
    Super fast shipping to the UK.
    Will order from again.
    A big THANK YOU to you all :-D

  • fritz wernard (Kledering) , 11/15/2023


    Dear company, i am very glad with your service and the price of the spareparts . I will order also in the future my spareparts from your company . Of course i tell also my friends how glad i am. Best regards Fritz Wernard

  • Hae Gil Jeong (Mokpo-si, Jeollanam-do) , 11/14/2023


    I'm very happy with the deal with you. I have one question! Any plans to add for Suzuki DF325, 350 hp products?

    IMPEX JAPAN, 11/15/2023

    Yes, we are going to add a new catalog soon

  • Tami Sianov (Be'er Ya'akov) , 11/14/2023


    Thank you so much! It was easy to find the parts i needed, place my order and do whole process. I got great service regarding the shipment, and I'm sure I'll be buying from you again!

  • Tsutsol Oleh Viktorovich (Mala Vyska) , 11/11/2023


    Good work. Thanks

  • TE HSU HSIA (Yonghe Dist.,) , 11/11/2023


    good seller

  • Steve Le Bas (Jersey) , 11/09/2023


    Thank you for your excellent service. All the part arrived on time and well packaged.
    The EMS post system was very good.
    I will be using your services again very soon.

  • AJAS COMPANY PVT LTD (Male' City) , 11/06/2023


    We received the parts safely and we need improve a proccing time.

  • Markku Hämäläinen (Finland) , 11/03/2023


    Delivery time was very good and shipment via EMS to Finland worked just fine.

  • Nguyễn Tiến Quyết (Tu Son) , 11/03/2023


    Order received, good quality and extremely fast sales or support service

  • Shoaib (karachi) , 11/01/2023


    Its a wonderful experience extremely professional website , very efficient and prompt handling and communication, love to do business with them