Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

Write a review

  • Tsai Nico (TAIPEI) , 04/19/2023

    Rating:

    I'm the first time user, the website is user friendly,
    fast service , thanks a lot

  • Michael Hall (Beale AFB, CA) , 04/16/2023

    Rating:

    Amazing service for a piece that would cost a lot more new. Needed fuel gauge only, and got a lot more for not much more than the price of most fuel gauges. Thanks for the great service!

  • Willy Chua (Singapore) , 04/16/2023

    Rating:

    Fast shipping & plenty of parts available!

  • Hoàng Việt (Biên Hòa) , 04/14/2023

    Rating:

    Is it possible to deliver within Japan?

    IMPEX JAPAN, 04/14/2023

    Sorry, no, only export

  • Eddie Mcknight (CRAIGAVON Northern Ireland) , 04/13/2023

    Rating:

    Great prices for hard to get parts with fast delivery....First time I've used Impex and will do so again...Thanks Guys....

  • Phil Chang (Taipei) , 04/10/2023

    Rating:

    Very pro seller, great & fast delivery!

  • Jaroslaw Musialik (Belchatow Poland) , 04/06/2023

    Rating:

    The parts arrived quickly, just read the "How to Buy" section and follow the procedure described. Thank you IMPEX JAPAN for a smooth transaction and good prices. I will definitely come back here. Jaroslaw - Poland

  • Asoka Vijitha Kumara (Peradeniya) , 04/06/2023

    Rating:

    I ve received the order, thanks , appreciate your great service highly , looking for next order

  • Cody Evans (VARSITY LAKES) , 04/05/2023

    Rating:

    Great service,responsible prices, overall experience was outstanding. Definitely looking forward to do business with Impex in the future.

  • Kenneth Fry (Ho Chi Minh City.) , 04/05/2023

    Rating:

    Getting OEM parts at a reasonable is great, but getting info on specific parts is truly problematic.

  • Oğuz Yaşar Aktan (Kesan) , 04/02/2023

    Rating:

    Reasonable prices and fast shipping, thanks!

  • Sujarwo (indonesia) , 03/29/2023

    Rating:

    good service, but the last i have notice the process was longer than usual , thanks

  • Danny (North yorkshire) , 03/27/2023

    Rating:

    Disappointing service. After ordering received new message saying there was an increase in postage costs. Wanted more than double original shipping quote to send. Parcel weight has been overestimated when I weighed the parcel myself. Dishonest practice which judging by Google reviews seems a common occurrence. Proceed with caution if you intend to buy from the company.

    IMPEX JAPAN, 03/28/2023

    This information was indicated on our website. Please read before order
    "Package's weight may increase because we use additional packing material to prepare items for shipping. Also, if all the goods are unable to pack in one package because of the exceeding maximum weight or size, several packages can be created. In that case, you will receive a notification through your personal account. Note that shipping cost may be adjusted accordingly, so you may be required to make extra payment to complete the shipping."

  • Daniel (GERMANY) , 03/21/2023

    Rating:

    I have to say that my problem from /03/14/2023 was solved in a perfect manner.

  • tom he , 03/20/2023

    Rating:

    Reasonable prices,fast delivery,very good service!

  • Adir Sabag (Beer Sheva) , 03/18/2023

    Rating:

    Thank you for the great service and great prices as well!

  • Koroviakov Danil (Odessa) , 03/18/2023

    Rating:

    Регулярно оформляю заказы. Сервис своеобразный со своими правилами, к которым нужно привыкнуть, либо не заказывать вовсе. Изменение цен на детали после заказа я понимаю, чем оправданы, поставщики могут поменять цену и Impex узнает об этом только когда её закажут. Но какие-то странные доплаты за почтовые услуги после того, как уже все оплачено меня удручают. Вы должны делать максимально возможные действия для того, чтобы ваш клиент платил как можно меньше за транспортировку. Уверен буду заказывать ещё не раз, в целом сервис устраивает, но к ребятам нужно привыкнуть)) Особенно к не очень компетентным менеджерам поддержки, с которыми проще не спорить.

    IMPEX JAPAN, 03/20/2023

    Доплата за отправку вызвана как раз уменьшением стоимости доставки. Если мы будем изначально брать полную стоимость доставки за каждую отдельную деталь без учета компоновки в одну посылку, как это делают многие, итоговая стоимость доставки у вас будет раз в 10 больше. Но зато будете платить только один раз, без доплат

  • Anwar jabali (Taybeh) , 03/16/2023

    Rating:

    Good service
    The support team always here to help us
    Thanks impex for good service and prices

  • Abdulla Jameel (Hulhumale Phase 2) , 03/14/2023

    Rating:

    Impex Japan is very good company to spare parts from Japan and prices, shipping charges are very reasonable and delivery time is fastest.

  • Daniel (Germany) , 03/14/2023

    Rating:

    I ordered a lot of expensive Toyota parts, which have been cancelled from Impex and not me, because they could not deliver them. One steering wheel got a estimated delivery time, with a waiting time of around 4 weeks, but suddenly they could not deliver it too and it was cancelled. When you want back your money because of this, or price changes after your order which can happen, they charge you paypal fees, altough they cannot deliver it or change prices after your order. So when they make mistakes you pay for it. I know no other company who does this. One time this costs me a lot of money, but I accepted it because of good prices and I am ordering parts over 2 years from them. This time I tried to order a engine underboy cover instead, as I did not want to pay this fees anymore and loose money because of different exchange rates. I checked the shipping price with the calculator, Impex offers before, because I know the size of the cover as I already got one from another company. The size of the box for shipping this cover was 105x91x17cm and it was already a big box. Bigger than necessary. So Impex shows a shipping price of JP¥51,043 with Fedex. So you see this is already a very high price for a cover which costs JP¥35,000. But know they want the crazy price of JP¥188,454 for shipping with the answer they do not have a smaller box. HELLO!, SHIPPING IS YOUR BUSINESS, IF YOU DO NOT A HAVE A SMALLER BOX, GET ONE. THIS IS NOT MY FAULT and we are not talking about 1000 or 2000 Yen. Now in the end they have around JP¥115,000 from me for parts which they could not deliver and I have no parts instead. I am trying to get my money back with paypal and my credit card company if there is no other solution. Still waiting for an answer from Impex.

    IMPEX JAPAN, 03/14/2023

    We are sorry that this was your experience! This is not the kind of service that we pride ourselves and we definitely would like to further review this issues. Please share your issue at messaging along with more information.
    That case you need just change the carrier. Please next time ask us to do it by messages