Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • Bernard Dennis Chu (Pateros) , 08/17/2022

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    I ordered and It came thru but I cant seem to get ahold of any person to contact. How can I contact you guys directly. Some parts of my order got canceled. Could I order separately but deliver them at the same time to save delivery cost? Will change the review once I get feedback

    IMPEX JAPAN, 08/18/2022

    Please open your own account, there is the mailbox, open it and create a new message for any department you want to talk. Thank you.

  • Nguyễn Tiến Quyết (Bắc Ninh) , 08/12/2022

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    I want to get back the paid amount of the shipment that is not in stock

    IMPEX JAPAN, 08/13/2022

    We will refund you after our summer vocation,sorry.

  • Kong Seng Ann (Singapore) , 08/10/2022

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    Bought parts from Impex Japan several times now. Very fast delivery. Correct items and well packed. Highly recommended.

    Just one question. Is it possible to ship gas filled items like shock absorbers? I read on your website that you cannot ship such items using EMS, but what about using other carriers?

    Thanks!

    IMPEX JAPAN, 08/10/2022

    We have sent such items sometimes by Fedex. But we can not garanty, it will be OK next time...

  • Adir Sabag (Beer Sheva) , 08/08/2022

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    Always having a great experience ordering parts from you, keep up with the good work!

  • abdhullaah haadhi (male' city) , 08/06/2022

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    The item i recieved is perfect.
    Impax there is problem to recieve a refund, it takes toomuch time.

    IMPEX JAPAN, 08/08/2022

    Usually we refund the same or next working day after the client have asked.

  • Andrew Humphrey (Bundaberg) , 08/04/2022

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    This site sucks balls. All I wanted was 8 bolts for my bike thought I'd buy them to see how the site works and it has been a nightmare. 8 bolts was going to cost me $108 to get them to Australia. No thanks. Also they wanted to charge me 600 for storage at the warehouse. Ridiculous service. Id give them no starts if I could.

    IMPEX JAPAN, 08/04/2022

    1 You should check shipping cost by yourself before you order.
    2 You should read all information on the site like "how to order", "shipping" etc.
    3 You chose the most expensive shipping way and, unfortunately, don't want to listen me, when I advise you to change it

  • Zac R (USA) , 08/01/2022

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    Ordered parts. 3 months later still have not arrived. They started charging me 'storage fees'. Yup. Will never order here again. Trying to get a refund. Doubtful....

    IMPEX JAPAN, 08/02/2022

    Your parts in stock from 5th of April. You must create a package for it will be shipped. Please read instruction
    After your order (orders) delivered to our warehouse, you can make shipment instructions.

    Choose an item you want to ship from the “List of available items”→ write down addressee`s information → correct the declare price if necessary → “Make a shipment” → and finally pay for the shipment using one of available payment methods.

    After you have paid for the shipment, the item`s status changes to “Ready for shipment”.

  • Ludwig Gopeesingh (Trinidad) , 07/22/2022

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    Impex!
    Awesome!
    Oem parts. Great pricing. Quick delivery.
    No small talk so just be patient and let the process work. Usually less than a week Japan to Trinidad depending on availability. I deduce they source from oem stockers who represent the vehicle manufacturers possibly among others.
    Get your part number correct and they take ot from there.

    But my go - to supplier for JDM new parts. Commercial vehicles too

  • Zia Ullah (Queens Park) , 07/12/2022

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    Very fast and efficient people to deal with.

  • Anthony Tuges (Port Moresby) , 07/06/2022

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    Thank you Impex, was first time customer. Received my alternator on time. Correct item. Well packed. Am on the road again.

  • KN (Singapore) , 07/01/2022

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    Second time using this platform.
    Fast and effiecient.
    Received order in a well packed manner.
    Will definitely order again in the future.
    Great job!

  • Lubomir (Czech Republic) , 06/30/2022

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    Shopping for several years, easy to use, genuine parts, great prices, fast shipping.

    On some parts wrong weight info - little tiny M5 bolt shows 0,5kg/piece (total 4 pieces ordered). I hope some shipping fee will be refunded based on the real package weight.

    IMPEX JAPAN, 07/01/2022

    Thank you very much. Of course, we refund overpayment.

  • MC , 06/30/2022

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    Order received in 2 weeks in good condition, very good. Thank you!

  • Khairul Nizam Bin Atan (Seremban) , 06/28/2022

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    Trusted seller...recomended...

  • Linus Lin (NEW TAIPEI , TAIWAN ROC) , 06/25/2022

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    Good service , quick delivered !
    Happy experience.

  • Rick (台灣) , 06/24/2022

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    第一次交易.東西也收到了.開心點收中
    謝謝

  • Ant (A.Pluakdaeng, Rayong, Thailand) , 06/21/2022

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    Delighted with the genuine part received, the quality of service, the price of the goods and the speed of delivery.

    Would highly recommend this service.

  • Hamad (Dubai) , 06/14/2022

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    Have been ordered 31 item I received 29 while I’m complaining for the two item they admitted that one item was in the warehouses despite I paid for 31 item and for the shipping

    And now for that item they are asking to top up my account for shipping purposes although this is not my mistake I already paid for shipping and for the item price

    IMPEX JAPAN, 06/14/2022

    We are sorry that this was your experience! This is not the kind of service that we pride ourselves and we definitely would like to further review this issues. We got both your parts and ready to ship it with your next orders. Sorry for the inconvenience!

  • Noor Azam bin Abas (Sungai Petani) , 06/13/2022

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    Original spare with great price come with excellent services. I will continue to find more of my Yamaha FZ1N spare in the future. Congratulations to all of your staff. Thank you.

  • Preston Murrow (New Plymouth) , 06/04/2022

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    Excellent company to deal with,fast response time and great communication thank you.