Reviews
This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.
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Daniel (Germany) , 03/14/2023
I ordered a lot of expensive Toyota parts, which have been cancelled from Impex and not me, because they could not deliver them. One steering wheel got a estimated delivery time, with a waiting time of around 4 weeks, but suddenly they could not deliver it too and it was cancelled. When you want back your money because of this, or price changes after your order which can happen, they charge you paypal fees, altough they cannot deliver it or change prices after your order. So when they make mistakes you pay for it. I know no other company who does this. One time this costs me a lot of money, but I accepted it because of good prices and I am ordering parts over 2 years from them. This time I tried to order a engine underboy cover instead, as I did not want to pay this fees anymore and loose money because of different exchange rates. I checked the shipping price with the calculator, Impex offers before, because I know the size of the cover as I already got one from another company. The size of the box for shipping this cover was 105x91x17cm and it was already a big box. Bigger than necessary. So Impex shows a shipping price of JP¥51,043 with Fedex. So you see this is already a very high price for a cover which costs JP¥35,000. But know they want the crazy price of JP¥188,454 for shipping with the answer they do not have a smaller box. HELLO!, SHIPPING IS YOUR BUSINESS, IF YOU DO NOT A HAVE A SMALLER BOX, GET ONE. THIS IS NOT MY FAULT and we are not talking about 1000 or 2000 Yen. Now in the end they have around JP¥115,000 from me for parts which they could not deliver and I have no parts instead. I am trying to get my money back with paypal and my credit card company if there is no other solution. Still waiting for an answer from Impex.
IMPEX JAPAN, 03/14/2023
We are sorry that this was your experience! This is not the kind of service that we pride ourselves and we definitely would like to further review this issues. Please share your issue at messaging along with more information.
That case you need just change the carrier. Please next time ask us to do it by messages -
Liu shih ming (Hsinchu) , 03/12/2023
very good service
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LIAO WEN-HSIANG (Luzhu District) , 03/11/2023
The parts ordered are brand new and prices are excellent.
Highly recommended. -
krasen stoqnov todorov (varna) , 03/08/2023
Perfect ! Highly recommended.
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Ror (Tracadie new brunswick) , 02/23/2023
The parts ordered are brand new and prices are excellent.
Highly recommended. -
andrew norton (WONGAWALLAN) , 02/22/2023
Ordered twice now , once you work out system to order parts wait to arrive to them, then do package price and pay ,fantastic and as ordered and delivered as promised ,many thanks guys.
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Thomaz Feitoza (Conselheiro Lafaiete) , 02/20/2023
The order was delivered exactly as I ordered it. All parts are genuine and were packed very well.
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Mohd Fakhruddin Bin Hj Abdullah (Miri) , 02/17/2023
Received correct item in good condition.
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Alefee (Kajang) , 02/14/2023
thanks!
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Rallage Chandima Anuradha Bandara Galkaduwa (Kandy) , 02/10/2023
Appreciate your service
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Masra Juhar (Miri) , 02/08/2023
Received in excellent condition.
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Peter Othuon (Mombasa) , 02/06/2023
Thank you Impex, i received my goods as ordered.
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Steve van beelen (Rothesay) , 02/04/2023
Not happy they changed the price after I purchased the item so I will never purchase anything from them again
IMPEX JAPAN, 02/05/2023
Our suppliers can change prices any moment and we need some time to reflect this change to our system. Just try to buy cheaper and you are welcome back.
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sebastian venegas (rancagua) , 02/02/2023
Excelente servicio!! las piezas coinciden a la perfección, tiempo de repuesta rapida, buenos precios, todo muy bien.
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A F Reynolds (Romsey) , 01/29/2023
Good price, fast delivery.
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erwin (SABAH) , 01/28/2023
very very satisfied..ty impex japan
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Bradley Owens (Concord) , 01/27/2023
Much better service than Amayama
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Tal Kleiner (Tel Aviv) , 01/22/2023
Ordered Suzuki Jimny Oil filter, Air filter, and Radium plugs.
Arrived pretty quick (7 days), with no customs.
100% recommended -
Miguel Enrique villalta Daza (Piura) , 01/04/2023
Very good service for the sale of spare parts, without a doubt I would recommend it and the delivery service, everything is ok, thank you very much.
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KIM (Korea) , 12/31/2022
완벽하게 왔습니다 새해 복 많이 받으세요 건강하세요