Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • Koroviakov Danil (Odessa) , 03/18/2023

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    Регулярно оформляю заказы. Сервис своеобразный со своими правилами, к которым нужно привыкнуть, либо не заказывать вовсе. Изменение цен на детали после заказа я понимаю, чем оправданы, поставщики могут поменять цену и Impex узнает об этом только когда её закажут. Но какие-то странные доплаты за почтовые услуги после того, как уже все оплачено меня удручают. Вы должны делать максимально возможные действия для того, чтобы ваш клиент платил как можно меньше за транспортировку. Уверен буду заказывать ещё не раз, в целом сервис устраивает, но к ребятам нужно привыкнуть)) Особенно к не очень компетентным менеджерам поддержки, с которыми проще не спорить.

    IMPEX JAPAN, 03/20/2023

    Доплата за отправку вызвана как раз уменьшением стоимости доставки. Если мы будем изначально брать полную стоимость доставки за каждую отдельную деталь без учета компоновки в одну посылку, как это делают многие, итоговая стоимость доставки у вас будет раз в 10 больше. Но зато будете платить только один раз, без доплат

  • Anwar jabali (Taybeh) , 03/16/2023

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    Good service
    The support team always here to help us
    Thanks impex for good service and prices

  • Abdulla Jameel (Hulhumale Phase 2) , 03/14/2023

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    Impex Japan is very good company to spare parts from Japan and prices, shipping charges are very reasonable and delivery time is fastest.

  • Daniel (Germany) , 03/14/2023

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    I ordered a lot of expensive Toyota parts, which have been cancelled from Impex and not me, because they could not deliver them. One steering wheel got a estimated delivery time, with a waiting time of around 4 weeks, but suddenly they could not deliver it too and it was cancelled. When you want back your money because of this, or price changes after your order which can happen, they charge you paypal fees, altough they cannot deliver it or change prices after your order. So when they make mistakes you pay for it. I know no other company who does this. One time this costs me a lot of money, but I accepted it because of good prices and I am ordering parts over 2 years from them. This time I tried to order a engine underboy cover instead, as I did not want to pay this fees anymore and loose money because of different exchange rates. I checked the shipping price with the calculator, Impex offers before, because I know the size of the cover as I already got one from another company. The size of the box for shipping this cover was 105x91x17cm and it was already a big box. Bigger than necessary. So Impex shows a shipping price of JP¥51,043 with Fedex. So you see this is already a very high price for a cover which costs JP¥35,000. But know they want the crazy price of JP¥188,454 for shipping with the answer they do not have a smaller box. HELLO!, SHIPPING IS YOUR BUSINESS, IF YOU DO NOT A HAVE A SMALLER BOX, GET ONE. THIS IS NOT MY FAULT and we are not talking about 1000 or 2000 Yen. Now in the end they have around JP¥115,000 from me for parts which they could not deliver and I have no parts instead. I am trying to get my money back with paypal and my credit card company if there is no other solution. Still waiting for an answer from Impex.

    IMPEX JAPAN, 03/14/2023

    We are sorry that this was your experience! This is not the kind of service that we pride ourselves and we definitely would like to further review this issues. Please share your issue at messaging along with more information.
    That case you need just change the carrier. Please next time ask us to do it by messages

  • Liu shih ming (Hsinchu) , 03/12/2023

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    very good service

  • LIAO WEN-HSIANG (Luzhu District) , 03/11/2023

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    The parts ordered are brand new and prices are excellent.
    Highly recommended.

  • krasen stoqnov todorov (varna) , 03/08/2023

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    Perfect ! Highly recommended.

  • Ror (Tracadie new brunswick) , 02/23/2023

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    The parts ordered are brand new and prices are excellent.
    Highly recommended.

  • andrew norton (WONGAWALLAN) , 02/22/2023

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    Ordered twice now , once you work out system to order parts wait to arrive to them, then do package price and pay ,fantastic and as ordered and delivered as promised ,many thanks guys.

  • Thomaz Feitoza (Conselheiro Lafaiete) , 02/20/2023

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    The order was delivered exactly as I ordered it. All parts are genuine and were packed very well.

  • Mohd Fakhruddin Bin Hj Abdullah (Miri) , 02/17/2023

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    Received correct item in good condition.

  • Alefee (Kajang) , 02/14/2023

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    thanks!

  • Rallage Chandima Anuradha Bandara Galkaduwa (Kandy) , 02/10/2023

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    Appreciate your service

  • Masra Juhar (Miri) , 02/08/2023

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    Received in excellent condition.

  • Peter Othuon (Mombasa) , 02/06/2023

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    Thank you Impex, i received my goods as ordered.

  • Steve van beelen (Rothesay) , 02/04/2023

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    Not happy they changed the price after I purchased the item so I will never purchase anything from them again

    IMPEX JAPAN, 02/05/2023

    Our suppliers can change prices any moment and we need some time to reflect this change to our system. Just try to buy cheaper and you are welcome back.

  • sebastian venegas (rancagua) , 02/02/2023

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    Excelente servicio!! las piezas coinciden a la perfección, tiempo de repuesta rapida, buenos precios, todo muy bien.

  • A F Reynolds (Romsey) , 01/29/2023

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    Good price, fast delivery.

  • erwin (SABAH) , 01/28/2023

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    very very satisfied..ty impex japan

  • Bradley Owens (Concord) , 01/27/2023

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    Much better service than Amayama