Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • Khairul Nizam Bin Atan (Seremban) , 10/08/2022

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    Item recieved in good condition...original item..

  • Mohamed Nazim (Male city) , 10/07/2022

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    IMPEX team is amazing.
    The team is very friendly and help full.

    Thank you for your help all time.

  • Luiza Yandieva (Düsseldorf) , 10/06/2022

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    Ich habe schon 3 Bestellungen über Impex-Japan gemacht. Auswahl und die Preise sind TOP! Expressversand für die Bestellung bis 3-4 KG ist sehr preiswert! Personal sind kompetent und fleißig. Ich kann nur weiterempfehlen. Danke.

  • Eduardo Martin Ramirez Misajel (Madrid) , 10/02/2022

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    Hola, es la primera vez y tengo una buena experiencia mi pedido llego ok. Y mi reembolso acabó de recibirlo. Muy rápido todo a pesa de tener mucha incertidumbre de mi parte por la distancia y todo. Súper feliz. Gracias.

  • Vitaliy Yakubovskiy (Seattle) , 09/30/2022

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    First time buyer and got very positive experience with my first order. One of the part I ordered wasn't available immediately, but they communicate it to me in a decent manner and still shipped earlier than anticipated.
    Before I placed my first order with Impex, I did my due diligence and found that this firm provides excellent customer service and definitely beats all competitors with their rock bottom prices.
    Impex payment system is not convenient and easy to deal with (which is typical for small Japanese businesses), but does it matter if you can save good chunk of money? I am just going to get used to it - I think that depositing with Impex slightly bigger sum prior ordering obviously makes sense in terms of saving money and may greatly smooth overall experience.

    Also it took just 24 hours to deliver package from Japan to my door in Seattle. Unbelievable!!!

  • Cliff Newman (Padstow Heights) , 09/26/2022

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    Excellent service & very prompt with answering questions ,1 week for delivery from Japan to Sydney ,very good.
    Thank you

  • David (KUCHING) , 09/25/2022

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    Bad experiece in my case.Lost MYR310.35 (USD 67.78 approximate) in 3 dealings with IMPEX.

    1st Experience :
    Placed an order of several items for Suzuki RG125F parts.Credit card was charged an amount of MYR1,910.48 on the 9th July 2022.
    After several days,a notification was given to me that ALL the parts which I have placed for in the order are NO MORE IN PRODUCTION or SOLD OUT and IMPOSSIBLE TO SOURCE anymore.
    A refund was made on the 14th July 2022 amounting to only MYR1,719.28. I got a MYR191.20 amount short due to the exchage rate in credit card charges.Fine,I accepted my fate.

    2nd Experience :
    I placed an order for another new list of 14 parts in my order on the 9th September 2022 amounting to MYR850.00.(USD185.65 approximate).Prior to ordering,I copied all the 14 items in my shopping card and send a message to IMPEX to see if they can check for the parts availibility 1st prior for me to place an order to prevent the same scenario from my 1st experience from happening.A reply from them was they can only check for the stock availibility only if an order was placed and they cannot check for me prior to this. So after placing an order, only 4 out of the 14 parts which I have ordered was available.The parts cost was less than USD20 and the shipping cost was USD13 plus.I then requested for the order to be cancelled or to be combined shipping with my 3rd order list which amounting to MYR1330.87 (USD 290.68 approximate) in order to reduce the shipping cost but the request was denied.

    3rd Experience :
    I placed my 3rd order of additional Suzuki RF125F parts on the 12th September 2022 for an amount of MYR1,330.87(USD 290.68 approximate). After receiving the notification from IMPEX pertaining to my 2nd order where only 4 out of the 14 parts which I have ordered was available and they are unable to combine the shipping cost to be placed together with my 3rd order, I decided to cancel my 3rd order.After many messages exchaged with IMPEX, I eventually managed to get a cancellation for the 3rd order and only MYR1,211.72 (USD264.65 approximate)was refunded to me on the 21st September 2022.

    So you see, this is a short change for customers.Impex should not charge the full amout to the buyer's credit card 1st prior to ensuring that all the parts requested by the customer are available.In that way,the customer does not inccur losses for credit card exchange rates and also shipping cost.

    Imagine,parts ordered amouting to several hundred USD but only items worth less than USD20 are available and at the end of the day,the buyer will have to absorb the losses due to the credit card exchange rate.And the shipping cost can actually be more than the cost of the goods.Based on my 2nd experience.

    I am not sure if this is the right way to do business but I strongly believe that there is a short change here in the customer's point of view.

    Impex should actually take this review seriously in order to improve your services.

    The plus points : IMPEX does refund and IMPEX delivery services is FAST.

    Thank you.

    IMPEX JAPAN, 09/25/2022

    Helo!
    Thank you for your orders. We update our stock and prices as soon as it avauluable from suplyers. But the MOST of spesification is updated and we have a lot of orders from customers now,

  • Eugene Ng (Miri) , 09/24/2022

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    Excellent level of service. Parts were factory originals and well worth the wait. Very highly recommended supplier of original Kawasaki parts. Definitely the Go-to website for me! Thank you so much Impex! Keep up the great job!

    IMPEX JAPAN, 09/25/2022

    Thank you !

  • NOR AZLAN BUJANG (KLUANG JOHOR) , 09/23/2022

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    Thank You IMPEX JAPAN!
    I just received my order it was quick and wonderful service.
    100% original from KAWASAKI OEM.Though it was bit delay due to out of stock but worth waiting and finally I got my original part .

    Thank you and see u in next oder.

  • ABDOOL KURIM SHAMEEM (PHOENIX) , 09/19/2022

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    Hi everybody. First of all I would like to thank you . Its the very first time that I ordered from IMPEX Japan. I am fully satisfied. I ordered on the 28th of August, one week later on the 5th of September I paid for my EMS shipment and to my surprise 10 days my order was already in Mauritius. The parts are genuine Toyota. I look forward to place other orders soon.
    A big thank to the whole team.
    Thank you and have a great time.

  • ori givon (Omer) , 09/17/2022

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    Thenks ,its perfect
    And you are very professional

  • Shaheryar Khan (Islamabad) , 09/13/2022

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    Thank You IMPEX!
    I just received my order it was quick and wonderful service Which I’ve experienced with you guys,
    Though ! I was bit worried before ordering but finally I got my original part , Yes it is 100% original from Suzuki OEM.

    Well Done

  • Brendan Bridge (Port Macquarie) , 09/12/2022

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    Original 2013 Yamaha parts ordered. Paid. Shipping Package created and Shipping Paid.

    Package arrived in 7 days to Australia via DHL.

    Well done Impex certainly will be ordering again. I cannot understand the negative feedback elsewhere.

    Yes the there is a process to follow and if it is followed the goods are received.

    Maybe the other buyers should get to understand the process before ordering and complaining about it

    Again we’ll done Impex

  • Gérard STURNY (SELESTAT) , 09/09/2022

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    You should not sell items you can't get anymore. It's a waste of time for you and for me ! Please refund ASAP.

    IMPEX JAPAN, 09/09/2022

    We are sorry that this was your experience! This is not the kind of service that we pride ourselves and we definitely would like to further review this issues. Please share your issue at messaging along with more information. Looking forward to hearing from you

  • jason salguero marchena (costarica) , 09/05/2022

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    hola soy de costarica , es buen servicio excelente todas mis compras me han llegado completas , los felicito gracias......

  • George Cheng (Kaohsiung) , 08/30/2022

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    網站貨物齊全，訂購流程順暢出貨快速，推薦給大家很棒的公司！

    Shipping smooth and fast. Highly recommended.

  • Mamdouh Khairallah (Medina-AL Munawwarah 2615-6518) , 08/24/2022

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    Hello all
    I dealt with them, they are trustworthy, excellent dealings, there are some delays, but their dealings are excellent. I recommend dealing with them

  • Jun Mar Nacua (Malaybalay City) , 08/20/2022

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    Thank you Impex for the genuine parts. Will definitely order again.

  • Bernard Dennis Chu (Pateros) , 08/17/2022

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    I ordered and It came thru but I cant seem to get ahold of any person to contact. How can I contact you guys directly. Some parts of my order got canceled. Could I order separately but deliver them at the same time to save delivery cost? Will change the review once I get feedback

    IMPEX JAPAN, 08/18/2022

    Please open your own account, there is the mailbox, open it and create a new message for any department you want to talk. Thank you.

  • Nguyễn Tiến Quyết (Bắc Ninh) , 08/12/2022

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    I want to get back the paid amount of the shipment that is not in stock

    IMPEX JAPAN, 08/13/2022

    We will refund you after our summer vocation,sorry.