Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • ori givon (Omer) , 09/17/2022

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    Thenks ,its perfect
    And you are very professional

  • Shaheryar Khan (Islamabad) , 09/13/2022

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    Thank You IMPEX!
    I just received my order it was quick and wonderful service Which I’ve experienced with you guys,
    Though ! I was bit worried before ordering but finally I got my original part , Yes it is 100% original from Suzuki OEM.

    Well Done

  • Brendan Bridge (Port Macquarie) , 09/12/2022

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    Original 2013 Yamaha parts ordered. Paid. Shipping Package created and Shipping Paid.

    Package arrived in 7 days to Australia via DHL.

    Well done Impex certainly will be ordering again. I cannot understand the negative feedback elsewhere.

    Yes the there is a process to follow and if it is followed the goods are received.

    Maybe the other buyers should get to understand the process before ordering and complaining about it

    Again we’ll done Impex

  • Gérard STURNY (SELESTAT) , 09/09/2022

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    You should not sell items you can't get anymore. It's a waste of time for you and for me ! Please refund ASAP.

    IMPEX JAPAN, 09/09/2022

    We are sorry that this was your experience! This is not the kind of service that we pride ourselves and we definitely would like to further review this issues. Please share your issue at messaging along with more information. Looking forward to hearing from you

  • jason salguero marchena (costarica) , 09/05/2022

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    hola soy de costarica , es buen servicio excelente todas mis compras me han llegado completas , los felicito gracias......

  • George Cheng (Kaohsiung) , 08/30/2022

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    網站貨物齊全，訂購流程順暢出貨快速，推薦給大家很棒的公司！

    Shipping smooth and fast. Highly recommended.

  • Mamdouh Khairallah (Medina-AL Munawwarah 2615-6518) , 08/24/2022

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    Hello all
    I dealt with them, they are trustworthy, excellent dealings, there are some delays, but their dealings are excellent. I recommend dealing with them

  • Jun Mar Nacua (Malaybalay City) , 08/20/2022

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    Thank you Impex for the genuine parts. Will definitely order again.

  • Bernard Dennis Chu (Pateros) , 08/17/2022

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    I ordered and It came thru but I cant seem to get ahold of any person to contact. How can I contact you guys directly. Some parts of my order got canceled. Could I order separately but deliver them at the same time to save delivery cost? Will change the review once I get feedback

    IMPEX JAPAN, 08/18/2022

    Please open your own account, there is the mailbox, open it and create a new message for any department you want to talk. Thank you.

  • Nguyễn Tiến Quyết (Bắc Ninh) , 08/12/2022

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    I want to get back the paid amount of the shipment that is not in stock

    IMPEX JAPAN, 08/13/2022

    We will refund you after our summer vocation,sorry.

  • Kong Seng Ann (Singapore) , 08/10/2022

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    Bought parts from Impex Japan several times now. Very fast delivery. Correct items and well packed. Highly recommended.

    Just one question. Is it possible to ship gas filled items like shock absorbers? I read on your website that you cannot ship such items using EMS, but what about using other carriers?

    Thanks!

    IMPEX JAPAN, 08/10/2022

    We have sent such items sometimes by Fedex. But we can not garanty, it will be OK next time...

  • Adir Sabag (Beer Sheva) , 08/08/2022

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    Always having a great experience ordering parts from you, keep up with the good work!

  • abdhullaah haadhi (male' city) , 08/06/2022

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    The item i recieved is perfect.
    Impax there is problem to recieve a refund, it takes toomuch time.

    IMPEX JAPAN, 08/08/2022

    Usually we refund the same or next working day after the client have asked.

  • Andrew Humphrey (Bundaberg) , 08/04/2022

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    This site sucks balls. All I wanted was 8 bolts for my bike thought I'd buy them to see how the site works and it has been a nightmare. 8 bolts was going to cost me $108 to get them to Australia. No thanks. Also they wanted to charge me 600 for storage at the warehouse. Ridiculous service. Id give them no starts if I could.

    IMPEX JAPAN, 08/04/2022

    1 You should check shipping cost by yourself before you order.
    2 You should read all information on the site like "how to order", "shipping" etc.
    3 You chose the most expensive shipping way and, unfortunately, don't want to listen me, when I advise you to change it

  • Zac R (USA) , 08/01/2022

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    Ordered parts. 3 months later still have not arrived. They started charging me 'storage fees'. Yup. Will never order here again. Trying to get a refund. Doubtful....

    IMPEX JAPAN, 08/02/2022

    Your parts in stock from 5th of April. You must create a package for it will be shipped. Please read instruction
    After your order (orders) delivered to our warehouse, you can make shipment instructions.

    Choose an item you want to ship from the “List of available items”→ write down addressee`s information → correct the declare price if necessary → “Make a shipment” → and finally pay for the shipment using one of available payment methods.

    After you have paid for the shipment, the item`s status changes to “Ready for shipment”.

  • Ludwig Gopeesingh (Trinidad) , 07/22/2022

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    Impex!
    Awesome!
    Oem parts. Great pricing. Quick delivery.
    No small talk so just be patient and let the process work. Usually less than a week Japan to Trinidad depending on availability. I deduce they source from oem stockers who represent the vehicle manufacturers possibly among others.
    Get your part number correct and they take ot from there.

    But my go - to supplier for JDM new parts. Commercial vehicles too

  • Zia Ullah (Queens Park) , 07/12/2022

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    Very fast and efficient people to deal with.

  • Anthony Tuges (Port Moresby) , 07/06/2022

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    Thank you Impex, was first time customer. Received my alternator on time. Correct item. Well packed. Am on the road again.

  • KN (Singapore) , 07/01/2022

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    Second time using this platform.
    Fast and effiecient.
    Received order in a well packed manner.
    Will definitely order again in the future.
    Great job!

  • Lubomir (Czech Republic) , 06/30/2022

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    Shopping for several years, easy to use, genuine parts, great prices, fast shipping.

    On some parts wrong weight info - little tiny M5 bolt shows 0,5kg/piece (total 4 pieces ordered). I hope some shipping fee will be refunded based on the real package weight.

    IMPEX JAPAN, 07/01/2022

    Thank you very much. Of course, we refund overpayment.