Reviews

This section of the site contains reviews from our customers. Customers share their experience with the IMPEX JAPAN online store, comment on the work of Japanese office managers.

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  • steven allen (Ashbourne) , 11/11/2022

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    i am very happy with impex mostly good products good prices and fast at sorting problems out .i find the account side hard to understand not so simple method i feel .the only problem I've had is some times i receive a part that I've ordered and it comes as something else like a spanner . and postage does not get combined on multiple orders but no the hole great stuff keep up the good work

  • Harley (Paranaque) , 11/10/2022

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    The ordering process is different compared to other similar sites because you have to create a package once the items are ready. But it is not overly complicated enough since their support guys were able to explain it to me properly. It might take a while to have the items ready but they were able to ship the items to the Philippines without any problems. Also, their prices are cheap.

  • Adir Sabag (Beer Sheva) , 11/09/2022

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    Great products as usual

  • Hank Lin (Kaohsiung City Taiwan) , 11/08/2022

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    Perfect packaging, fast shipping and best price, IMPEX is a good choice for original parts.

  • ABDOOL KURIM SHAMEEM (PHOENIX) , 11/07/2022

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    Hi everybody.
    I collected my order today.
    Satisfied as usual. A big thank to the whole team.

  • Eugene Ng (Miri) , 11/03/2022

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    Parts arrived in record time and efficiency. Items are packed and labelled properly. Only original factory parts from here and i have nothing but good things to say about IMPEX. Best price for best quality parts!

  • Sebastian Marten (Hornsby Heights) , 10/20/2022

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    Simply amazing. Have been able to get all the Honda parts I need here.
    Prices, delivery times and service are great.

  • Alistair Townsend (LEWES) , 10/15/2022

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    Excellent service from start to finish. Will be ordering more items soon

  • Craig Fergus (Bellbird Park) , 10/12/2022

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    Very good service, fast delivery.

  • Shan (Kandy) , 10/10/2022

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    Dealing for a long time and Best service for OEM parts. Thanks

  • Khairul Nizam Bin Atan (Seremban) , 10/08/2022

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    Item recieved in good condition...original item..

  • Mohamed Nazim (Male city) , 10/07/2022

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    IMPEX team is amazing.
    The team is very friendly and help full.

    Thank you for your help all time.

  • Luiza Yandieva (Düsseldorf) , 10/06/2022

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    Ich habe schon 3 Bestellungen über Impex-Japan gemacht. Auswahl und die Preise sind TOP! Expressversand für die Bestellung bis 3-4 KG ist sehr preiswert! Personal sind kompetent und fleißig. Ich kann nur weiterempfehlen. Danke.

  • Eduardo Martin Ramirez Misajel (Madrid) , 10/02/2022

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    Hola, es la primera vez y tengo una buena experiencia mi pedido llego ok. Y mi reembolso acabó de recibirlo. Muy rápido todo a pesa de tener mucha incertidumbre de mi parte por la distancia y todo. Súper feliz. Gracias.

  • Vitaliy Yakubovskiy (Seattle) , 09/30/2022

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    First time buyer and got very positive experience with my first order. One of the part I ordered wasn't available immediately, but they communicate it to me in a decent manner and still shipped earlier than anticipated.
    Before I placed my first order with Impex, I did my due diligence and found that this firm provides excellent customer service and definitely beats all competitors with their rock bottom prices.
    Impex payment system is not convenient and easy to deal with (which is typical for small Japanese businesses), but does it matter if you can save good chunk of money? I am just going to get used to it - I think that depositing with Impex slightly bigger sum prior ordering obviously makes sense in terms of saving money and may greatly smooth overall experience.

    Also it took just 24 hours to deliver package from Japan to my door in Seattle. Unbelievable!!!

  • Cliff Newman (Padstow Heights) , 09/26/2022

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    Excellent service & very prompt with answering questions ,1 week for delivery from Japan to Sydney ,very good.
    Thank you

  • David (KUCHING) , 09/25/2022

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    Bad experiece in my case.Lost MYR310.35 (USD 67.78 approximate) in 3 dealings with IMPEX.

    1st Experience :
    Placed an order of several items for Suzuki RG125F parts.Credit card was charged an amount of MYR1,910.48 on the 9th July 2022.
    After several days,a notification was given to me that ALL the parts which I have placed for in the order are NO MORE IN PRODUCTION or SOLD OUT and IMPOSSIBLE TO SOURCE anymore.
    A refund was made on the 14th July 2022 amounting to only MYR1,719.28. I got a MYR191.20 amount short due to the exchage rate in credit card charges.Fine,I accepted my fate.

    2nd Experience :
    I placed an order for another new list of 14 parts in my order on the 9th September 2022 amounting to MYR850.00.(USD185.65 approximate).Prior to ordering,I copied all the 14 items in my shopping card and send a message to IMPEX to see if they can check for the parts availibility 1st prior for me to place an order to prevent the same scenario from my 1st experience from happening.A reply from them was they can only check for the stock availibility only if an order was placed and they cannot check for me prior to this. So after placing an order, only 4 out of the 14 parts which I have ordered was available.The parts cost was less than USD20 and the shipping cost was USD13 plus.I then requested for the order to be cancelled or to be combined shipping with my 3rd order list which amounting to MYR1330.87 (USD 290.68 approximate) in order to reduce the shipping cost but the request was denied.

    3rd Experience :
    I placed my 3rd order of additional Suzuki RF125F parts on the 12th September 2022 for an amount of MYR1,330.87(USD 290.68 approximate). After receiving the notification from IMPEX pertaining to my 2nd order where only 4 out of the 14 parts which I have ordered was available and they are unable to combine the shipping cost to be placed together with my 3rd order, I decided to cancel my 3rd order.After many messages exchaged with IMPEX, I eventually managed to get a cancellation for the 3rd order and only MYR1,211.72 (USD264.65 approximate)was refunded to me on the 21st September 2022.

    So you see, this is a short change for customers.Impex should not charge the full amout to the buyer's credit card 1st prior to ensuring that all the parts requested by the customer are available.In that way,the customer does not inccur losses for credit card exchange rates and also shipping cost.

    Imagine,parts ordered amouting to several hundred USD but only items worth less than USD20 are available and at the end of the day,the buyer will have to absorb the losses due to the credit card exchange rate.And the shipping cost can actually be more than the cost of the goods.Based on my 2nd experience.

    I am not sure if this is the right way to do business but I strongly believe that there is a short change here in the customer's point of view.

    Impex should actually take this review seriously in order to improve your services.

    The plus points : IMPEX does refund and IMPEX delivery services is FAST.

    Thank you.

    IMPEX JAPAN, 09/25/2022

    Helo!
    Thank you for your orders. We update our stock and prices as soon as it avauluable from suplyers. But the MOST of spesification is updated and we have a lot of orders from customers now,

  • Eugene Ng (Miri) , 09/24/2022

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    Excellent level of service. Parts were factory originals and well worth the wait. Very highly recommended supplier of original Kawasaki parts. Definitely the Go-to website for me! Thank you so much Impex! Keep up the great job!

    IMPEX JAPAN, 09/25/2022

    Thank you !

  • NOR AZLAN BUJANG (KLUANG JOHOR) , 09/23/2022

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    Thank You IMPEX JAPAN!
    I just received my order it was quick and wonderful service.
    100% original from KAWASAKI OEM.Though it was bit delay due to out of stock but worth waiting and finally I got my original part .

    Thank you and see u in next oder.

  • ABDOOL KURIM SHAMEEM (PHOENIX) , 09/19/2022

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    Hi everybody. First of all I would like to thank you . Its the very first time that I ordered from IMPEX Japan. I am fully satisfied. I ordered on the 28th of August, one week later on the 5th of September I paid for my EMS shipment and to my surprise 10 days my order was already in Mauritius. The parts are genuine Toyota. I look forward to place other orders soon.
    A big thank to the whole team.
    Thank you and have a great time.