Japan Post E-Packet

Package`s weight may increase because we use additional packing material to prepare items for shipping. Also, if all the goods are unable to pack in one package because of the exceeding maximum weight or size, several packages can be created. In that case, you will receive a notification through your personal account. Note that shipping cost may be adjusted accordingly so you may be required to make extra payment to complete the shipping.

Shipping restrictions

  • The maximum dimensions of the package (length + width + height) are no more than 90 cm.
  • Maximum length not exceeding 60 cm.
  • Maximum parcel weight is 2 kg.

We cannot ship your order in following cases:

  • explosives, such as airbag modules (as well as seatbelt assembly);
  • compressed gases, such as spray paint, and gas filled suspension parts (gas filled shock absorbers, etc.);
  • flammable liquids, such as automotive oils and lubricants, paint, gasoline, and oil filled parts (oil filled shock absorbers, engines, etc.);
  • flammable substances, such as matches, etc.;
  • oxidizing substances, such as peroxides;
  • toxic and infectious substances, such as agricultural chemicals;
  • radioactive materials;
  • corrosives: batteries;
  • fuel tank (both used and new).

 — some countries has different measure restrictions. You can check it by the calculator

Delivery time

14–21 days

Note that the delivery time declared are approximate. Our company does not take any responsibility for possible delivery delays.

Customs clearance

Customs clearance procedures, as well as tax-free allowance, vary upon a recipient`s country. Please check it prior to making order.

Attention: IMPEX JAPAN Co. Ltd. is not responsible for any import tax, duties or other charges due to import laws at the destination country. The customer is fully responsible to comply with and pay any local import taxes, customs charges or any additional payments required thereafter. Please contact your local postal service or customs office to consult about import rules and limitations before making payment. IMPEX JAPAN Co. Ltd. will not refund any unexpected shipping charges, any fees, taxes or duties required for customs clearance. Please note that IMPEX JAPAN Co. Ltd. will not refund payments if orders are returned due to being rejected by customs officials at the destination country.

Package insurance

The maximum amount that can be paid on insurance is JP¥ 6 000. Insurance for a large amount is not possible


Delivery company is responsible for damage or loss of a package occurred in the process of delivery. Please examine the package thoroughly while accepting it from a courier or at a post office. In case any damage or loss discovered, contact the post office official to file a claim of correspondent form. After the claim is accepted, please contact us to proceed with compensation payment.